Chinonye Okorie
Operational Customer Success
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About
Experienced Operations and Customer Success professional with over 15 years of experience improving business performance, operational workflows, reporting accuracy, and customer outcomes. I am skilled at managing cross-functional projects, client engagement, performance tracking, and risk controls. Ready for remote roles that support operations excellence and customer satisfaction.
Experience
Profit Center Manager at United Bank for Africa (2021-08 – Present)
Oversaw operational performance, client success, and revenue initiatives.
Improved operational workflows and reporting structures.
Managed client escalation and retention processes.
- Oversaw operational performance, client success, and revenue initiatives.
- Improved operational workflows and reporting structures.
- Managed client escalation and retention processes.
Digital Business Analyst at United Bank for Africa (2017-06 – 2021-07)
Supported cross-department reporting and performance communications.
Designed performance tracking dashboards used by operations teams.
- Supported cross-department reporting and performance communications.
- Designed performance tracking dashboards used by operations teams.
Banking Relationship Officer at United Bank for Africa (2013-08 – 2017-05)
Maintained high client satisfaction and supported repeat business growth.
Identified operational improvements based on client interactions.
- Maintained high client satisfaction and supported repeat business growth.
- Identified operational improvements based on client interactions.
Admin & Logistics Officer at Omenka Noble Enterprise (2009-04 – 2013-05)
Directed logistics, scheduling, and operational support functions.
Monitored budgets and reported on operational performance.
- Directed logistics, scheduling, and operational support functions.
- Monitored budgets and reported on operational performance.
Education
MBA Essentials in Logistics & Supply Chain – Acacia University
PG Diploma in Finance & Risk Management – Acacia University
PG Diploma in Human Resource Management – CIHRM Nigeria
Mini-MBA in Business Administration – International Business Management Institute, Berlin
Diploma in Project & Business Management – International Business Management Institute, Berlin
Bachelor of Science in Economics – Enugu State University of Science & Technology
