Ogu Benita

I am a detailed customer professional with strong technical, administrative, and sales skills. I have strong experience working for some US-based initiatives across diverse sectors, where I maintained active and positive relationships within the organization. I am open to new professional challenges and looking to grow within a reputable organization, where I can add to the value and vision.

HOME SERVICES/ APPOINTMENT SETTER - GF LEADS - Remote

(2026-01 - 2026-03)

Restoration / Plumbing / Home Inspection Campaigns

• Outbound calling to homeowners to schedule free home inspections for: Water leaks, mold growth, roof damage
• Qualified leads by confirming: Homeownership and policyholder status, property age and roof condition, visible signs of damage, homeowner's insurance coverage, clearly explained inspection process including thermal imaging, drone roof checks, and reporting.
• Scheduled appointments within technician availability windows (8 AM – 6 PM).
• Verified address and best contact number to ensure smooth field execution.
• Used benefit-driven language to overcome hesitation and increase booking rates.
• Provided professional wrap-up, expectations, and reminder notifications.
• High-quality appointments with verified homeowners
• Reduced cancellations through clear expectation-setting
• Strong compliance with inspection qualification criteria
• CRM Systems (Call logging, lead tracking, notes)
• Auto Dialers & Manual Dialing (Calltools, Ricochet 360, Chase, Convoso, Readymode)

CUSTOMER SERVICE REPRESENTATIVE/SALES AGENT - TEAM HIRED, ALL STATES INSURANCE, USA - Remote

(2025-04 - 2025-12)

• Conducted high-volume outbound and inbound calls (500-600) to prospective and existing customers
• Identified customer needs through effective questioning and active listening
• Presented insurance products clearly and persuasively
• Addressed customer concerns and handled objections professionally
• Delivering high-quality customer service across inbound and outbound interactions
• Handling customer inquiries related to policies, billing, coverage changes, and renewals
• Assisting customers with policy updates, endorsements, cancellations, and reinstatement
• Resolving customer issues efficiently while maintaining satisfaction and retention
• Building long-term customer relationships to support policy renewals
• Managing customer complaints with professionalism and empathy
• Built rapport and maintained positive customer relationships
• Explained auto, home, and renters' insurance coverage options
• Provided accurate insurance quotes based on customer information
• Assisted customers in selecting appropriate coverage levels
• Followed state and company insurance compliance guidelines
• Worked toward individual sales targets and productivity goals
• Managed time effectively in a fast-paced, target-driven environment
• Responded positively to coaching and performance feedback

CUSTOMER SERVICE REPRESENTATIVE/ SALES AGENT - SPECIALTY LIFE INSURANCE, CANADA - Remote

(2022-06 - 2025-04)

• Engaged with clients to understand their unique needs and connected them to suitable products and insurance solutions for their specific needs, handling over 450 customer interactions daily.
• Efficiently managed a high volume of daily customer calls, consistently meeting targets and reducing average wait times by 25 seconds.
• Delivered multi-channel support via phone and email interactions, responding to customer's inquiries promptly.
• Resolved customer complaints about payment methods and subscription renewal issues promptly, offering effective solutions that led to a 95% satisfaction rate.
• Reinforced customer trust in Specialty Life's dedication to providing exceptional, customer-focused service that prioritizes customer's needs and overall experience.
• Recognized as Outstanding Retention Manager for two consecutive years for strategic efforts in customer satisfaction and value enhancement, successfully retaining 60% of existing customers and maximizing customer lifetime value.
• Reduced churn rate by 15% through proactive engagement with existing clients across phone, email, and survey channels
• Built rapport and maintained positive customer relationships
• Explained auto, home, and renters' insurance coverage options
• Provided accurate insurance quotes based on customer information
• Assisted customers in selecting appropriate coverage levels
• Followed state and company insurance compliance guidelines
• Worked toward individual sales targets and productivity goals
• Managed time effectively in a fast-paced, target-driven environment
• Responded positively to coaching and performance feedback

SOLAR APPOINTMENT SETTER - REAL SOLAR SERVER - Remote

(2021-06 - 2022-05)

Residential Solar Campaign

• Conducted high-volume outbound calls to homeowners regarding solar energy programs and incentives.
• Educated prospects on rising utility rates, government-backed solar incentives, and fixed-rate energy solutions.
• Qualified homeowners based on: Homeownership status, single-family residence, monthly electric bill thresholds, utility provider (ConEd, National Grid, etc.), roof condition and shading, credit score eligibility (650+)
• Handled objections professionally while maintaining compliance and trust.
• Scheduled in-home and virtual consultations for Energy Specialists within defined time frames.
• Verified and confirmed customer contact details, address, and availability to reduce no-shows.
• Maintained accurate CRM records and ensured clean handoff to closing teams.
• Consistently met daily call and appointment targets
• High show up rate due to confirmation process
• Strong rapport-building and homeowner trust

VIRTUAL ASSISTANT - SCHOOLS PLP

(2019-01 - 2021-04)

• Appointment setting (Scheduling meetings for the Educational Directors with curriculum Directors of different schools)
• Following up on leads to come to a close
• Zoom presentation
• Provided multi-functional administrative tasks to the direct manager
• Outbound calls to prospects
• Pre-sales engagement over the phone
• Getting past gatekeepers to get to the decision-makers
• Made use of communication tools and computer programs (Google Workspace, Cloud talk, Zoho, teams, calendly, google sheet and Skype

TECHNICAL/ CUSTOMER SUPPORT INTERN - VMED BIOMEDICAL INSTITUTE - Nigeria

(2019-06 - 2019-12)

• Conducted routine inspections of 6+ models of hospital equipment to ensure optimal performance and compliance with safety standards, ensuring a seamless experience for customers.
• Identified and escalated customer requests for unique medical equipment, resulting in the successful procurement of new machines, meeting customer demand, and boosting referrals by 30%.
• Guided 10-15 customers, alongside the consultation team, through equipment handling and maintenance best practices, improving their understanding and ensuring safe use.
• Resolved 3–5 customer complaints weekly related to equipment functionality and usage, achieving a 90% success rate and reducing the recurrence of similar issues.
• Attended training and in-house workshops to deepen my technical knowledge of equipment handling, enhancing my ability to resolve customer complaints effectively.

B.Eng - Biomedical Engineering - Federal University of Technology, Owerri (2021-08)