Ogunlade Kayode

Versatile Operations Manager and Customer Experience Specialist with over 4 years of experience driving client satisfaction and optimizing supply chain operations within the logistics sector. Proven track record of managing cross-functional teams, streamlining dispatch and delivery workflows, and resolving complex client escalations to ensure high retention rates. Adept at bridging the gap between frontline customer support and high-level operational logistics to deliver seamless, end-to-end service, improve efficiency, and elevate brand reputation.

Customer Service Specialist at Paga Tech (2023-07 – 2024-07)

• Handling customers complaint and inquiries in courteous and efficient manner.
• Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solution.

Manager at Nextwave Logistics (2024-09 – Present)

• Mentored and trained new employees on company policy and procedures.
• Manage daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
• Offered constructive feedback to team members, boosting overall job performance.

Bachelor of Sciences in Sociology and Anthropology – Benson Idahosa University (2022)