Ogunsakin Kemi Mariam

Results-driven Customer Relationship Manager and Administrative/Executive Assistant with 6+ years of experience in customer relationship management, office administration, sales support, and virtual assistance. Proven track record of managing client relationships, streamlining administrative operations, and coordinating executive schedules across corporate and government environments. Proficient in Microsoft Office Suite, CRM tools, calendar and email management, and cross-functional communication.

Known for strong problem-solving skills, attention to detail, and the ability to manage multiple priorities in fast-paced settings.

Customer Relationship Personnel/Sales Representative - Prokitchen Nigeria Ltd

(2022-01 - 2024-12)

• Managed end-to-end customer relationships, serving as primary point of contact for client inquiries, orders, and after-sales support
• Resolved customer complaints promptly, improving client satisfaction and retention
• Tracked inventory levels and sales performance to support demand planning and business growth
• Collaborated with sales and marketing teams to identify upselling opportunities and support revenue targets

Procurement Department (NYSC) - Alimosho Local Government Council

(2021-01 - 2022-12)

• Provided administrative and clerical support to the procurement team, including records management and documentation
• Managed incoming and outgoing correspondence via email and handled front-desk reception duties
• Maintained accurate filing systems, improving retrieval efficiency for procurement records
• Supported day-to-day office operations, ensuring smooth departmental workflow

Customer Relationship Personnel/Sales Representative - Prokitchen Nigeria Ltd

(2019-01 - 2021-12)

• Built and maintained client relationships to drive repeat business and customer loyalty
• Handled sales transactions, order processing, and customer follow-ups
• Addressed customer concerns and escalations, contributing to a positive brand reputation

Executive Assistant/Secretary - Prokitchen Nigeria Ltd

(2015-01 - 2019-12)

• Provided high-level administrative and secretarial support to executive management
• Managed executive calendars, scheduled meetings, and coordinated travel arrangements
• Drafted correspondence, prepared reports, and organized official documentation
• Served as a liaison between executives, staff, and external stakeholders

Higher National Diploma (HND) - Marketing - Federal Polytechnic Ado-Ekiti (2018-01 - 2020-12)

National Diploma (ND) - Marketing - Federal Polytechnic Ado-Ekiti (2012-01 - 2015-12)