Ojo Daniel

Customer support and administrative professional with 2+ years of experience supporting people, responding to inquiries, maintaining records, and handling administrative tasks. Skilled in email and live-chat support, data entry, document processing, and customer-data management, with intermediate proficiency in Microsoft Word, Microsoft Excel, Google Docs and Sheets, Zendesk, Canva, and social media management. Known for clear communication, empathy, problem-solving, and staying organised while managing multiple requests.

Seeking remote opportunities with international teams in customer support, virtual assistance, administration, or social media management.

Administrative Support at University of Ilesa

• Responded to more than 30 student inquiries per day through email and in-person support.
• Resolved student issues and maintained a reported satisfaction level of 95%+.
• Processed documents and completed data-entry tasks to support accurate departmental records.
• Maintained an organised scheduling system, contributing to a reported 25% reduction in response time.
• Handled enquiries professionally and directed requests to the appropriate person or department when needed.

B.Sc. in Zoology and Environmental Biology – Ekiti State University, Ado-Ekiti (2021)