Okonmah Christopher

Results-driven Operations and Business Manager with over 10 years of progressive experience in retail operations, procurement, inventory management, customer service, and team leadership. Proven track record of improving operational efficiency, optimizing inventory levels, negotiating vendor contracts, and leading high-performing teams to achieve business objectives. Skilled in strategic planning, process improvement, stakeholder management, customer relationship management, and performance monitoring.

Manager at OneSource Mart (2024-05 – 2026-06)

• Lead daily store operations, ensuring operational efficiency, profitability, and compliance with company standards.
• Supervise, coach, and evaluate staff performance to maintain high productivity and service excellence.
• Manage customer relations, resolve escalated complaints, and implement service improvement initiatives.
• Monitor sales performance, inventory levels, and operational KPIs to support business growth.
• Coordinate activities involving procurement, inventory, finance, and customer service teams.
• Train and mentor team members and prepare operational reports for management.

Procurement & Inventory Manager at OneSource Mart (2020-08 – 2024-05)

• Negotiated supplier agreements and promotions to improve profitability.
• Managed inventory officers and optimized stock levels to prevent shortages and overstocking.
• Generated Local Purchasing Orders and coordinated procurement activities.
• Ensured product quality, authenticity, and supplier compliance.

Inventory Officer at OneSource Mart (2016-02 – 2020-08)

• Managed inventory records and stock analysis.
• Supported procurement decisions through demand forecasting and supplier evaluation.
• Maintained accurate records using Retail-Man software.

B.Sc. in Mathematics – Delta State University, Abraka (2014)