Ugbor Helen

Administrative and customer-service professional with experience in office administration, management support, customer communication, documentation, records management, supervision and teaching. Skilled at handling enquiries and complaints, coordinating activities, maintaining organized records, supporting clients and colleagues, and communicating professionally. Seeking opportunities in Customer Service, Customer Support, Administration, Management Support, Client Services or related roles.

Administration / Management at G-Tech Global (2021 – 2023)

• Supported day-to-day administrative and management activities.
• Communicated with clients and responded to enquiries and concerns.
• Maintained and organized office records and documentation.
• Supported coordination of activities and follow-up on assigned tasks.

Government Teacher (Part-Time) at Good News Secondary School, Enugu State (2019 – 2021)

• Delivered lessons and communicated subject content clearly to students.
• Managed classroom activities and responded to students' questions and needs.
• Supported students through clear communication and organized lesson delivery.

Class Teacher at Progressive Nursery/Primary School, Enugu State (2018 – 2019)

• Planned and delivered classroom activities.
• Communicated with pupils and supported their learning needs.
• Maintained organized classroom activities and records.

Administration at Glorious Nursery/Primary School, Enugu State (2016 – 2018)

• Supported administrative activities and day-to-day office operations.
• Maintained records and assisted with routine organizational tasks.
• Interacted professionally with staff, parents and other stakeholders.

M.Ed. in Educational Technology – Rivers State University, Port Harcourt

B.Ed. in Educational Technology/Economics – Enugu State University of Science and Technology (ESUT) (2018 – 2022)

WAEC – Raymond College, Enugu (2010 – 2016)

First School Leaving Certificate – Firm Foundation Nursery/Primary School (2005 – 2010)