Oluwanifemi Meroyi

Results-driven Remote Customer Support Specialist and Virtual Assistant with 2 years of experience supporting global clients across chat and email. Proven track record of managing high-volume inquiries, resolving complex issues, and exceeding KPIs for response time, ticket resolution, and customer satisfaction. Highly skilled in Zendesk, HubSpot, and remote collaboration tools. Open to all time zones and fast-paced remote environments.

Customer Support Representative - Mustard seed - Remote

(2024-01 - 2025-01)

• Managed 80+ client inquiries daily via live chat and email, achieving a 95% customer satisfaction rate.
• Resolved technical and account-related issues for clients across multiple time zones, improving ticket resolution time by 20%.
• Collected and analyzed recurring customer feedback, providing actionable insights to the product team to enhance platform usability.
• Trained and mentored 5 new remote support team members on CRM best practices, ticket management, and effective communication.

Administrative Assistant - EbsolLuxury

(2023-01 - 2024-01)

• Coordinated daily administrative operations including email correspondence, meeting scheduling, and records management for a team of 20+.
• Streamlined guest communication processes, improving guest satisfaction ratings by 30%.
• Managed expense reports, supply inventories, and staff schedules to optimize operational efficiency.
• Supported management in data reporting, KPI tracking, and cross-departmental coordination.

Bsc - Mass communication - Olabisi Onabanjo University (2024-01)