Omitogun Oladapo

Customer-focused professional with 5 years of experience in customer relations, customer experience, and digital support roles. Skilled in handling customer inquiries, resolving issues efficiently, and maintaining strong client relationships. Possesses excellent verbal and written communication skills, experience using CRM tools, and the ability to work effectively in remote environments with stable internet connectivity and strong time management skills.

Customer Relationship Manager at Grazac Technologies Limited (2023-01 – 2026-03)

• Managed customer relationships and provided timely support to clients and trainees.
• Handled customer inquiries and resolved complaints professionally to improve customer satisfaction.
• Trained over 2,000 graduates and business owners on digital tools and customer engagement practices.
• Collaborated remotely with teams and maintained consistent communication with stakeholders.

Customer Experience Officer at FAE Limited (2019-07 – 2022-12)

• Responded to customer inquiries across online platforms and ensured positive customer experiences.
• Managed social media communication and customer engagement activities.
• Used CRM and digital tools to track customer interactions and support business operations.
• Supported campaigns that improved customer engagement and brand visibility.

B.Sc (Ed) in Economics – Tai Solarin University of Education (2015)