Onaseremi Balogun

Specialist in LLM evaluation for the logistics sector, with deep expertise in auditing complex instruction-following and model reasoning. I turn nuanced fulfilment data into high-signal benchmarks, leading quality assurance efforts through expert calibration and detailed failure analysis to drive measurable model improvements. Specialist in Computer use evaluation Production

AI/LLM Project Evaluator at TURING (2026-12 – Present)

• Evaluate LLM responses using structured rubrics, with emphasis on accuracy, instruction-following, and safety/compliance.
• Review complex instruction-following notebooks and deliver clear, actionable feedback to improve output quality.
• Contribute to quality assurance and calibration by aligning on scoring standards, resolving ambiguous edge cases, and maintaining evaluator consistency.
• Document recurring failure patterns and propose guideline updates to improve evaluation reliability.
• Understand User prompt
• Task completion, factual accuracy, AI performance and overall justification of the template
• Designed/maintained evaluation rubrics and prompt suites covering real workflows (e.g., order flow, shipping logic, exceptions, and returns).
• Conducted error analysis (hallucinations, missing constraints, invalid assumptions) and summarized insights for stakeholders.
• Coordinated reviewer alignment through calibration sessions and quality checks to reduce scoring variance and raise consistency.
• Served as a reviewer of complex instruction-following notebooks, ensuring high standards for challenging evaluation cases.

Customer Success/Training Specialist at COURAGE POINT OF SALES (2024-10 – 2025-09)

• Strategic Account Enablement - Managed a portfolio of local merchants, conducting quarterly business reviews and training sessions to ensure feature adoption.
• Launch Support - Assisted in the Go-To-Market strategy for new features by creating local language manuals and How-To decks that enabled the Sales team to better communicate value propositions.
• Process Improvement - Implemented a new Learning Management System (LMS) for external users, tracking certification progress using Excel sheets and correlating trained merchants with a higher retention rate.
• Metrics & Reporting - Analyzed merchant engagement data to identify knowledge gaps, subsequently launching a "Tips & Tricks" newsletter with an open rate of 35%.

Support Officer at COURAGE POINT OF SALES (2021-12 – 2024-08)

• Front-line Problem Solving - Resolved an average of 17 merchant inquiries per week, gaining deep insight into common user pain points and roadblocks.
• Feedback Loop - Acted as the "Voice of the Merchant" in internal meetings, advocating for critical changes that simplified the checkout configuration process.
• Documentation - Initiated the team's internal resolution, documenting troubleshooting steps for complex integration issues

Masters of Arts in Peace and Development studies – University of Ilorin (2025)

Instructional Design for E-Learning – Udemy