Onome Ejor

Experienced Hotel Manager and Hospitality Operations Professional with 7 years of hands-on experience in hotel management, front office operations, guest relations, bookings, reporting and day-to-day operational supervision. Proven experience coordinating hotel activities, supporting smooth service delivery, managing guest enquiries and maintaining operational records. Strong customer-service and communication skills developed through additional experience in business development, reception and sales.

Brings a practical, customer-focused approach to hotel operations, with the ability to work under pressure, coordinate daily activities and maintain professional relationships with guests and staff. Seeking a Hotel Manager, Hotel Operations Manager, Front Office Manager or Hotel Supervisor position in Lagos.

RECEPTIONIST / HOTEL MANAGER - Exclusive Mansion Hotel

(2011-01 - 2018-12)

• Supervised day-to-day hotel operations, helping to maintain an organised and efficient working environment.
• Managed guest bookings and reservations, supporting smooth room allocation and customer service.
• Handled guest enquiries and customer relations, maintaining professional communication with hotel guests.
• Maintained hotel reports and operational records to support daily management activities.
• Coordinated daily workplace activities and supported staff in delivering efficient hotel services.
• Addressed guest concerns and enquiries, helping to maintain positive customer relationships.
• Worked effectively in a fast-paced hospitality environment while managing multiple operational responsibilities.
• Combined front-office responsibilities with management duties, gaining practical experience across different areas of hotel operations.

BUSINESS DEVELOPMENT OFFICER - Come Homes & Property

(2020-01 - 2024-12)

• Generated and followed up on prospective client leads.
• Built and maintained professional relationships with clients.
• Supported sales and marketing activities aimed at generating business opportunities.
• Communicated with prospective clients and maintained consistent follow-up.
• Developed strong customer-service, negotiation and relationship-management skills transferable to hospitality operations.

RECEPTIONIST - GTH Travels & Tour

(2019-01 - 2020-12)

• Managed office records and client documentation accurately.
• Handled customer enquiries and provided professional front-desk support.
• Supported daily administrative and operational activities.
• Maintained effective communication with clients and visitors.
• Worked in a customer-facing environment requiring organisation and attention to detail.

CHEF / STAFF SUPPORT - Sam Pharmaceuticals & Co. Limited

(2025-01)

• Prepare meals while maintaining workplace hygiene standards.
• Support daily workplace operations in a fast-paced environment.
• Work cooperatively with staff to support smooth day-to-day activities.

SALES REPRESENTATIVE / CASHIER - Tehila Pharmacy & Supermarket

(2009-01 - 2010-12)

• Handled customer sales transactions accurately.
• Maintained daily sales records.
• Assisted customers with enquiries and service needs.
• Supported general sales and store operations.

Nigeria Certificate in Education - NCE - College of Education, Agbor

Senior Secondary School Certificate - SSCE - St. George's Grammar School

First School Leaving Certificate - Emeni Primary School