Joy Ogbodo

Dedicated and customer-focused Hotel Receptionist and Front Desk Professional with hands-on experience in guest services, reception operations, customer relations, reservations and administrative support. Skilled in welcoming guests, check-in/check-out procedures, handling enquiries and complaints, coordinating with hotel departments, and maintaining a professional front-desk environment. Reliable, calm under pressure, well organised and committed to delivering a warm, efficient and memorable guest experience.

RECEPTIONIST at Grand Valley Hotel (2025-01 – 2026-01)

• Welcomed guests warmly and provided professional front-desk assistance.
• Managed guest check-in and check-out procedures accurately and efficiently.
• Responded to enquiries about hotel services, facilities, reservations and guest needs.
• Handled telephone calls, bookings, guest requests and routine front-office administration.
• Resolved guest concerns professionally and coordinated with housekeeping and other departments.
• Received and recorded payments, maintained accurate guest records and protected guest confidentiality.
• Maintained a clean, organised and welcoming reception area while supporting daily hotel operations.

HOTEL WAITRESS at Womzy Hotel (2021-01 – 2023-01)

• Provided friendly, attentive service and responded promptly to guest requests.
• Took food and beverage orders accurately and ensured timely service delivery.
• Communicated professionally with guests and handled concerns politely.
• Worked closely with kitchen and hotel staff to maintain smooth service operations.
• Maintained high standards of cleanliness, hygiene and presentation.

B.Sc. in Education and Politics – Enugu State University of Science and Technology (ESUT) (2017)