Rofiat Adebisi

Customer-focused professional with experience in sales, customer relationship management, and client communication. Skilled in managing customer inquiries, maintaining client databases, creating newsletters, and supporting marketing communication. Proficient in digital tools and CRM systems with a strong ability to build relationships, resolve issues, and deliver excellent customer experiences. Seeking opportunities in Customer Service, Customer Support, or Virtual Assistant roles.

Customer Relationship Manager - LANSEEDS INTEGRATED SERVICE - Lagos

(2024 - 2026)

• Managed day-to-day communication with clients, responding to inquiries and providing timely updates on services and investment opportunities.
• Built and maintained strong customer relationships through consistent follow-ups, improving client trust and engagement.
• Created and distributed client newsletters via email to keep customers informed about company updates, opportunities, and important announcements.
• Maintained and organized client databases and spreadsheets to track customer information, interactions, and service history.
• Utilized CRM tools (Zoho CRM) to manage client records, track interactions, and support relationship management processes.

Customer Service Representative - 100 GIFT NIGERIA LIMITED - Lagos

(2023 - 2024)

• Collaborated directly with potential clients, providing contract estimates and building trust that resulted in customer loyalty.
• Maintained a customer retention rate of 77% through proactive account management and relationship building effort.
• Conducted product presentations and assisted in social media and promotional campaign to create product awareness.
• Observed senior staffs and sales professionals to gained hands-on experience with negotiation and closing strategies.
• Maintained accurate records of customer interactions and feedback.

Industrial Training - USMAN DANFODIYO TEACHING HOSPITAL - Sokoto

(2021 - 2021)

• Gained practical experience in clinical sample handling ( urine, sputum, blood).
• Conducted rigorous test on clinical sample and reported the result.

Industrial Training - TUYIL PHARMACEUTICAL INDUSTRY - Ilorin

(2022 - 2022)

• Assisted in microbial culture preparation and biochemical test.
• Conducted rigorous testing of raw materials, in-process samples, and finished products to detect and identify microorganisms.

Freelance Graphic Designer - Remote / Contract - Lagos

(2025 - 2025)

• Designed flyers, posters, business cards, and branding kits for businesses and events.
• Proficient in Coreldraw, Adobe Photoshop, and Lightroom to sharpen designs.

Bachelor of Science - Microbiology - Usmanu Danfodiyo University, Sokoto (2019 - 2023)