Ossai Emily

Detail-oriented administrative and executive support professional with over two years of experience supporting senior leadership in fast-paced onsite and remote environments, with a background in Finance and Banking. Proven ability to manage executive schedules, streamline operations, coordinate communications, maintain sensitive records, and support financial and client-facing processes. Experienced in KYC/client onboarding, documentation, HR support, CRM administration, and AI-powered workflow automation.

Company Representative - Whitepine Dynamics Limited - Port Harcourt, Nigeria

(2026-08)

• Execute KYC onboarding and verify client documentation for loan applications to ensure regulatory compliance.
• Collect, review, and process loan application forms and supporting documents with 100% accuracy.
• Conduct client address verification and collateral assessment, maintaining detailed records for approval.
• Prepare loan agreements and manage physical and electronic client files for audit and retrieval.
• Guide clients through the application process to improve speed and accuracy of submissions.
• File legal documents at small claims court and manage document printing and distribution.
• Uphold strict confidentiality standards for client financial data and company systems.

Administrative Assistant, SMM & HR Manager - Coldigify

(2026-01 - 2026-04)

Delivered broad operational support across administration, HR, and digital marketing for a growing AI-Automation start up company, acting as a central coordination point for leadership and cross-functional teams.

• Managed executive calendars for three senior leaders, coordinating internal and external meetings across four time zones with exceptional scheduling accuracy and zero conflicts.
• Served as the primary gatekeeper for executive and client communications, ensuring prompt, professional responses and a consistently high standard of client satisfaction.
• Processed monthly expense reports and invoices, maintaining clean bookkeeping records and supporting timely payment processing across a distributed team.
• Coordinated end-to-end recruitment, from job postings and candidate screening through interview scheduling and offer management.
• Developed structured onboarding programmes for new remote hires and maintained comprehensive employee records in compliance with data privacy standards.
• Managed company social media presence across LinkedIn, Instagram, Facebook, and Twitter/X, developing content calendars that improved audience engagement and brand consistency.
• Leveraged AI tools including Claude AI, Gemini, Google Vids, and Google Flow to produce promotional video content and streamline repetitive administrative workflows.
• Performed data entry and CRM maintenance across a large client database, preserving data integrity and improving the sales team's ability to manage relationships effectively.

Executive Assistant to the Bursar (NYSC) - Ambrose Alli University — Bursary Unit - Ekpoma, Edo State

(2025-01 - 2025-11)

Served as Executive Assistant to the University Bursar during the NYSC posting, providing high-level administrative and financial support within the Bursary Unit.

• Provided direct personal support to the Bursar, managing the office diary, prioritising appointments, and ensuring the Bursar remained organised and prepared for meetings and financial reviews.
• Served as the first point of contact for the Bursar's office, screening correspondence and fielding enquiries from staff, departments, and external parties.
• Drafted and processed official financial correspondence, internal memos, and reports while maintaining confidentiality.
• Managed and organised sensitive financial records and documentation, including budget files, payment vouchers, and audit-related documents.
• Coordinated and prepared meeting briefs, agendas, and supporting documents for financial committee sessions and budget review meetings.
• Supported the processing and reconciliation of staff payroll records, expense vouchers, and internal financial requests.
• Liaised between the Bursary Unit and other university departments, facilitating smooth exchange of financial information.
• Maintained structured digital and physical records management systems and upheld strict confidentiality standards.
• Gained hands-on exposure to public sector financial administration, institutional budgeting processes, and university finance operations.

Executive Assistant - Nova Tech - UK

(2024-01 - 2024-10)

Delivered executive support across a portfolio of remote clients as part of a virtual staffing platform, developing a versatile skill set across diverse industries and working styles.

• Provided administrative and executive support to multiple clients simultaneously, managing competing priorities with strong organisational discipline and clear communication.
• Coordinated virtual meetings, webinars, and executive briefings, handling scheduling, technical setup, agenda preparation, and post-meeting follow-ups.
• Managed inbound and outbound email correspondence on behalf of executives, maintaining client satisfaction through timely and accurate communication.
• Organised and maintained secure digital filing systems for client documents, ensuring easy retrieval and compliance with confidentiality requirements.
• Processed expense reports and invoices on behalf of clients, supporting accurate financial record-keeping and timely payment cycles.
• Maintained CRM database entries for client accounts, performing regular audits to ensure data accuracy and completeness.
• Coordinated recruitment-related activities including candidate interview scheduling and communication management across multiple client accounts.
• Contributed to social media content scheduling and community engagement activities, supporting clients' brand visibility in their respective markets.

Bachelor of Science - Finance and Banking - University of Port Harcourt (UNIPORT) (2017 - 2023)