Patience Okon

Detail-oriented and highly organized administrative professional with over three years of experience in healthcare front desks operations and medical department coordination. Experienced in managing patient interactions, scheduling, medical documentation, and interdepartmental communication within fast-paced hospital environments. Recognized for professionalism, confidentiality, empathy, and the ability to manage multiple responsibilities efficiently while maintaining high service standards.

FRONT DESK OFFICER at 34 Artillery Obinze Medical Center (2021-07 – 2022-08)

Served as the first point of contact for patients and visitors, providing professional reception and guidance within the facility.

• Registered patients, updated personal and medical information, and maintained accurate records.
• Scheduled appointments and managed daily patient flow to reduce waiting time and improve service efficiency.
• Handled incoming calls, inquiries, and complaints, ensuring prompt resolution or appropriate escalation.
• Processed billing documentation and coordinated with relevant departments to ensure smooth service delivery.
• Maintained confidentiality of patient information in line with healthcare standards.

FAMILY MEDICINE DEPARTMENT SECRETARY at Military Hospital Port Harcourt (2022-08 – 2024-06)

Provided administrative support to doctors and medical staff within the Family Medicine Department.

• Managed appointment calendars, coordinated patient consultations, and ensured proper documentation of medical records.
• Prepared reports, memos, and official correspondence for departmental use.
• Organized and maintained patient files, ensuring accuracy and easy retrieval.
• Facilitated communication between patients, medical personnel, and other hospital departments.
• Assisted in coordinating departmental meetings and maintaining operational workflow.
• Ensured compliance with hospital administrative procedures and confidentiality policies.

Bachelor of Science in Microbiology – Oduduwa University, Ipetumodu (2016 – 2021)