Patricia Achu

Customer-focused professional with hands-on experience managing customer inquiries, order processing, complaint resolution, client communication, and day-to-day business operations. Experienced in serving customers through a small business while also managing client relationships in a recruitment and outsourcing environment. Highly organized, detail-oriented, comfortable learning new software, and confident communicating with customers by phone, email, and digital channels.

Client Service Manager at Fadac Resources & Services Ltd. (2025-05 – Present)

• Conduct market research using LinkedIn, Jobberman, and other recruitment platforms to identify organizations with recruitment opportunities.
• Research, identify and reach out to potential clients, focusing on their unique hiring needs.
• Use tools like Apollo to compile contact information of decision makers- including HR Directors, Talent Acquisition Managers, CEOs, Managing Directors, and other senior executives.
• Plan and execute cold emailing and cold calling campaigns to introduce the company's recruitment, outsourcing, and payroll solutions.
• Liaise with my recruitment team based on responses received.
• Follow up with potential and past clients, building and strengthening relationships.
• Coordinate meetings between clients and internal stakeholders
• Act as the primary point of contact for clients throughout the recruitment process, ensuring clear and timely communication.
• Document everything using Excel- daily tasks, weekly performance reports, etc

Owner & Business Manager – Craft Supply Business at Mgbannation (2024-10 – Present)

• Manage end-to-end business operations including product sourcing, pricing, and inventory management
• Source materials locally and internationally, including coordinating importation from China
• Create engaging social media content to promote products and attract customers
• Handle customer inquiries, order processing, and relationship management
• Resolved customer complaints and inquiries professionally to maintain customer satisfaction
• Track and reconcile sales records, monitor business performance, and maintain accurate financial reports
• Conduct market research and analyse trends to inform product sourcing and pricing decisions
• Built and managed a small-scale business independently from scratch

Freelance YouTube Script Writer (Contract) (2023 – 2023)

• Wrote engaging and structured scripts tailored to each clients content goals and target audience
• Conducted basic research to support content accuracy and flow
• Delivered scripts consistently on time, meeting clients expectations

B.Sc. in Accounting – University of Calabar (2020-01 – 2025-03)