Precious Jonathan

Personable, detail-oriented professional with two years of experience managing daily communications and guest relations within a private household. Skilled in active listening, conflict resolution, and multitasking in fast-paced, high-expectation environments. Currently pursuing a degree in Hospitality Management & Tourism, paired with a certification in Travel Agency Management.

Brings a calm, solutions-focused approach and strong verbal and written communication skills, well-suited to delivering an excellent customer experience in a call center or phone support environment.

House Manager - Private Household - Lagos, Nigeria

(2023-01 - 2025-01)

• Served as the primary point of contact for residents and guests, addressing requests, questions, and concerns promptly, courteously, and professionally.
• Resolved day-to-day issues and conflicts efficiently, remaining calm and solutions-focused under pressure — a skill directly transferable to high-volume customer support.
• Coordinated clear, timely communication between household members, staff, and external vendors, ensuring needs were understood and addressed accurately.
• Oversaw and controlled household budgets in excess of ₦1,000,000, demonstrating strong attention to detail and accountability.
• Independently planned and executed multiple private events each year, managing vendors, timelines, and logistics under tight deadlines.
• Supervised household staff, assigning tasks and maintaining consistent, high-quality service standards.
• Maintained accurate records and inventory, supporting smooth, error-free daily operations.
• Upheld strict confidentiality and professional discretion when handling sensitive personal information — a key requirement in regulated customer service environments.

BSc - Hospitality Management & Tourism - Wesley University (2027-01)