Precious Okon

Dedicated and customer-focused customer relationship specialist with 7 years of experience delivering exceptional service and support. Skilled in handling customer inquiries, resolving issues efficiently and ensuring a seamless customer experience. Adept at building strong client relationships, managing records and streamlining communication processes to enhance satisfaction and retention.

Proficient in Microsoft office suite, Google workspace and CRM systems, with excellent problem-solving, multitasking and interpersonal skills. Commited to professionalism and confidentiality.

Onboarding/ CRM Support Manager at BPO HOMES REALTY/TECH (2025-06 – 2026-07)

• Led the Onboarding and Support teams, streamlining processes, reducing onboarding time, and improving service delivery through effective training, mentoring, and performance management.
• Delivered onboarding, technical support, and platform guidance to over 2,000 real estate agents, resolving escalated issues and collaborating with cross-functional teams to ensure timely resolutions.
• Optimized agent database registration and record management, improving data accuracy, accessibility, and compliance with company data management standards.
• Educated agents on platform features and best practices, driving product adoption, enhancing user experience, and supporting business growth.
• Conducted candidate interviews, supported recruitment efforts, and handled confidential information with professionalism, discretion, and strong attention to detail.

Customer Support Specialist at PHOENIX LEAD COMPANY (AFFORDABLE HOMES SOLUTIONS) (2024-07 – 2025-06)

• Guided prospective homebuyers through the home search and rent-to-own process, conducting eligibility assessments and providing personalized support to help clients achieve homeownership goals.
• Managed 200+ inbound and outbound customer interactions daily (1,000+ weekly), resolving inquiries, addressing concerns, and delivering exceptional customer service across multiple communication channels.
• Educated clients on rent-to-own programs, homeownership requirements, credit improvement strategies, and financial planning, increasing program engagement and customer readiness.
• Maintained accurate customer records using CRM systems, proactively followed up with prospects, and collaborated with cross-functional teams to enhance service delivery and customer experience.
• Built strong client relationships through empathetic, solution-focused communication while working effectively in a remote, international team environment to consistently meet performance targets.

Administrative & Customer service Associate at LOVEWORLD MINISTRY INC. (2019-08 – 2024-01)

• Coordinated schedules, appointments, meetings, and special events for senior ministry leaders, ensuring effective time management and seamless execution of ministry activities and ceremonies.
• Provided administrative support through report preparation, correspondence management, record keeping, and coordination of communication between leadership and ministry members.
• Trained and mentored new members through the School of Discipleship program, delivering onboarding support, guidance, and ongoing assistance throughout their integration process.
• Delivered exceptional customer service by responding to inquiries, resolving concerns, and building strong relationships through personalized engagement and community-focused support.
• Managed member communications across social media platforms, gathered feedback for leadership, and handled confidential information with professionalism, discretion, and strong attention to detail.

B.sc in Genetics & Biotechnology – University Of Calabar (2023-03)