Prisca Ibiang

Customer-focused and experienced administrative professional with a strong background in client service, customer communication, complaint resolution, and daily business operations. Skilled in responding to client inquiries, handling concerns professionally, maintaining positive customer relationships, coordinating administrative activities, and ensuring efficient service delivery. Experienced in front-desk administration, team leadership, and working with customers across different service environments.

Strong communication, organization, problem-solving, and interpersonal skills, with a professional and service-oriented approach.

Online Tutor - Claireworks FunLab Academy - Remote

(2025-01)

• Communicate professionally with learners and parents through online platforms.
• Respond to questions and provide clear information regarding lessons and learning activities.
• Build positive relationships with learners through effective communication and personalized support.
• Prepare and organize lesson materials to ensure effective service delivery.
• Monitor learner progress and maintain accurate records.
• Address learner concerns and provide constructive feedback in a professional manner.

Administrative Officer / Team Lead - RAW AFRICA - Abuja

(2025-02 - 2026-01)

• Responded to customer concerns professionally and worked to resolve issues promptly.
• Coordinated daily administrative activities to ensure smooth and efficient operations.
• Communicated with customers and team members to ensure requests were handled effectively.
• Led and supervised team members to achieve daily operational targets.
• Maintained accurate operational records and supported efficient office management.
• Assisted management with implementing policies and improving productivity.

Head Teacher - Dues Wisdom International School - Port Harcourt

(2023-01 - 2024-12)

• Communicated regularly with parents, students, and staff regarding academic and administrative matters.
• Responded to questions and concerns professionally and provided appropriate support.
• Managed the daily administration of the school section and ensured smooth operations.
• Supervised and mentored teachers to maintain high service and performance standards.
• Coordinated academic activities and maintained accurate student records.
• Built positive relationships with parents and staff through clear and professional communication.

Manager - PKlamour Bridals and Event Management - Port Harcourt

(2022-04 - 2024-01)

• Managed customer relationships and responded to inquiries and service requests.
• Resolved customer complaints professionally while maintaining positive relationships.
• Managed daily operations to ensure efficient and timely service delivery.
• Supervised, trained, and motivated staff to meet business objectives.
• Communicated with clients regarding services and coordinated their requests.
• Oversaw inventory, stock control, and operational reporting.
• Implemented strategies aimed at improving customer satisfaction and business performance.

Front Desk Administrator - Acorn Medical Consultant Hospital - Port Harcourt

(2019-10 - 2022-02)

• Attended to customer inquiries and resolved issues promptly and professionally.
• Served as a front-desk point of contact, providing information and assistance to customers.
• Handled customer requests, returns, exchanges, and refunds in line with company policy.
• Maintained a professional and organized reception environment.
• Assisted with inventory management and stock replenishment.
• Prepared, typed, and distributed official correspondence and administrative documents.

B.Sc. (Ed.) - Biology - National Open University of Nigeria (2023)