Queeneth Eroh

I am a people person capable of working with diverse groups and people. In addition, I am self-driven and can work under pressure, deliver timely results with or without supervision.

Customer Service Agent at GIG LOGISTICS (2024-01 – Present)

Coordinate shipments, handle documentation, manage inventory, track deliveries, ensure customs compliance, and resolve customer inquiries.

• Arrange pickup, transportation, and delivery of goods
• Prepare and process shipping documents (invoices, bills of lading, customs forms, waybills)
• Track stock levels and support storage arrangements
• Monitor shipments in transit and ensure on-time delivery
• Ensure shipments meet regulatory, legal, and safety requirements
• Update clients on shipment status and manage complaints
• Liaison with shipping companies, truck drivers, and freight forwarders
• Optimize routes and negotiate rates to reduce transportation costs
• Handle shipment issues like damages, delays, or incorrect deliveries
• Maintain records and shipment reports for audits

Sales Assistant / Pharmacist Assistant at XPLORE PHARMACY SANGOTEDO (2024-01 – Present)

Provide pharmacy operations support, receive prescriptions, compound medications, manage inventory, and assist customers.

• Provide general assistance with daily pharmacy operations
• Receive prescriptions from clients in person and via telephone
• Measure and compound medications as per prescriptions
• Package, label, and dispense pharmaceuticals
• Monitor inventory levels and replenish medications and supplies
• Conduct checks for expired medications and ensure proper disposal
• Assist customers in locating items or direct them to pharmacist
• Operate cash register proficiently
• Draft correspondence, prepare receipts, invoices, and organize orders

Sales Manager at Lekki Rice Depot (2021-01 – 2023-12)

Managed sales team, set sales targets, implemented strategic sales plans, and oversaw company growth initiatives.

• Identified sales goals and set sales targets with the team
• Managed objectives and ensured policies were followed
• Coached employees and monitored performance of sales representatives
• Designed and implemented strategic sales plans to increase company sales and customer base
• Determined pricing schedules for quotes and promotions
• Negotiated contracts with prospective clients
• Implemented innovative initiatives to increase sales and company growth
• Organized work responsibilities to meet daily and weekly schedules
• Identified and solved problems immediately

Sales Supervisor at Lekki Rice Depot (2020-01 – 2021-12)

Supported sales manager in coordinating workflow, compiled reports, and resolved employee disputes.

• Supported manager in coordinating workflow
• Compiled weekly and monthly reports for the unit and sent to Head HR
• Liaised with employees to resolve disputes while motivating them
• Provided guidance and support to staff
• Improved the 'Know Your Product' initiative for employees

Sales Representative at Lekki Rice Depot (2019-01 – 2020-12)

Generated leads, promoted products, achieved sales goals, and maintained customer relationships.

• Generated leads and presented, promoted, and sold products to existing and prospective customers
• Participated in goal setting and met/exceeded sales goals
• Prepared weekly and monthly reports and filed accordingly
• Established, developed, and maintained positive business and customer relationships
• Negotiated contracts with prospective clients
• Assisted in determining pricing schedules for quotes and promotions
• Increased sales from N100,000 to N500,000-N600,000 weekly
• Expanded customer database through calls and emails
• Introduced field marketing which yielded great sales increase
• Single-handedly managed sales at the 2020 Lagos Trade Fair

Secretary at Lekki Rice Depot (2019-01 – 2019-12)

Served as first point of contact, managed communications, organized meetings, and maintained filing systems.

• Served as first point of contact between clients and company
• Answered incoming calls and kept logbook
• Took messages and handled correspondence
• Organized and coordinated meetings
• Took minutes for meetings
• Maintained proper filing system
• Reorganized meetings and maintained great time management
• Ensured all words spoken in meetings were properly captured

Receptionist at Forest Star Homes (2018-01 – 2019-12)

Received visitors, provided administrative support, managed calls and emails, and scheduled meetings.

• Received visitors
• Provided administrative support
• Answered incoming calls and checked emails
• Managed booking of meetings

Secretary / Sales Representative at Lily Beauty Salon (2015-01 – 2018-12)

Managed salon documents and records, handled sales and marketing operations, and maintained customer relationships.

• Managed and maintained salon's documents and entry records
• Managed sales and marketing operations for the company
• Contacted new and existing customers to discuss their needs
• Explained how products could meet specific customer needs
• Responded to customer questions about products, prices, and availability
• Quoted prices, credit terms, and bid specifications
• Negotiated prices and terms of sales and service agreements

Teacher / Bursar at Theoma Nursery & Primary School (2014-01 – 2015-12)

Taught Government, evaluated student performance, and handled disciplinary issues.

• Taught Government
• Evaluated students' performance and made recommendations to school authority
• Evaluated students' written assignments and examinations
• Handled grievances and disputes among students
• Handled disciplinary issues and recommended sanctions to principal
• Promoted student learning through fun social activities and school clubs
• Provided and responded to students' emotional, social, and academic challenges

Senior Secondary Certificate Examination (SSCE) – Girls Secondary School Ameanyi (2009-01 – 2014-12)

First School Leaving Certificate – Faith Day Nursery and Primary School Ameanyi (2002-01 – 2009-12)