Customer Service Agent at GIG LOGISTICS (2024-01 – Present)
Coordinate shipments, handle documentation, manage inventory, track deliveries, ensure customs compliance, and resolve customer inquiries.
- Arrange pickup, transportation, and delivery of goods
- Prepare and process shipping documents (invoices, bills of lading, customs forms, waybills)
- Track stock levels and support storage arrangements
- Monitor shipments in transit and ensure on-time delivery
- Ensure shipments meet regulatory, legal, and safety requirements
- Update clients on shipment status and manage complaints
- Liaison with shipping companies, truck drivers, and freight forwarders
- Optimize routes and negotiate rates to reduce transportation costs
- Handle shipment issues like damages, delays, or incorrect deliveries
- Maintain records and shipment reports for audits
Sales Assistant / Pharmacist Assistant at XPLORE PHARMACY SANGOTEDO (2024-01 – Present)
Provide pharmacy operations support, receive prescriptions, compound medications, manage inventory, and assist customers.
- Provide general assistance with daily pharmacy operations
- Receive prescriptions from clients in person and via telephone
- Measure and compound medications as per prescriptions
- Package, label, and dispense pharmaceuticals
- Monitor inventory levels and replenish medications and supplies
- Conduct checks for expired medications and ensure proper disposal
- Assist customers in locating items or direct them to pharmacist
- Operate cash register proficiently
- Draft correspondence, prepare receipts, invoices, and organize orders
Sales Manager at Lekki Rice Depot (2021-01 – 2023-12)
Managed sales team, set sales targets, implemented strategic sales plans, and oversaw company growth initiatives.
- Identified sales goals and set sales targets with the team
- Managed objectives and ensured policies were followed
- Coached employees and monitored performance of sales representatives
- Designed and implemented strategic sales plans to increase company sales and customer base
- Determined pricing schedules for quotes and promotions
- Negotiated contracts with prospective clients
- Implemented innovative initiatives to increase sales and company growth
- Organized work responsibilities to meet daily and weekly schedules
- Identified and solved problems immediately
Sales Supervisor at Lekki Rice Depot (2020-01 – 2021-12)
Supported sales manager in coordinating workflow, compiled reports, and resolved employee disputes.
- Supported manager in coordinating workflow
- Compiled weekly and monthly reports for the unit and sent to Head HR
- Liaised with employees to resolve disputes while motivating them
- Provided guidance and support to staff
- Improved the 'Know Your Product' initiative for employees
Sales Representative at Lekki Rice Depot (2019-01 – 2020-12)
Generated leads, promoted products, achieved sales goals, and maintained customer relationships.
- Generated leads and presented, promoted, and sold products to existing and prospective customers
- Participated in goal setting and met/exceeded sales goals
- Prepared weekly and monthly reports and filed accordingly
- Established, developed, and maintained positive business and customer relationships
- Negotiated contracts with prospective clients
- Assisted in determining pricing schedules for quotes and promotions
- Increased sales from N100,000 to N500,000-N600,000 weekly
- Expanded customer database through calls and emails
- Introduced field marketing which yielded great sales increase
- Single-handedly managed sales at the 2020 Lagos Trade Fair
Secretary at Lekki Rice Depot (2019-01 – 2019-12)
Served as first point of contact, managed communications, organized meetings, and maintained filing systems.
- Served as first point of contact between clients and company
- Answered incoming calls and kept logbook
- Took messages and handled correspondence
- Organized and coordinated meetings
- Took minutes for meetings
- Maintained proper filing system
- Reorganized meetings and maintained great time management
- Ensured all words spoken in meetings were properly captured
Receptionist at Forest Star Homes (2018-01 – 2019-12)
Received visitors, provided administrative support, managed calls and emails, and scheduled meetings.
- Received visitors
- Provided administrative support
- Answered incoming calls and checked emails
- Managed booking of meetings
Secretary / Sales Representative at Lily Beauty Salon (2015-01 – 2018-12)
Managed salon documents and records, handled sales and marketing operations, and maintained customer relationships.
- Managed and maintained salon's documents and entry records
- Managed sales and marketing operations for the company
- Contacted new and existing customers to discuss their needs
- Explained how products could meet specific customer needs
- Responded to customer questions about products, prices, and availability
- Quoted prices, credit terms, and bid specifications
- Negotiated prices and terms of sales and service agreements
Teacher / Bursar at Theoma Nursery & Primary School (2014-01 – 2015-12)
Taught Government, evaluated student performance, and handled disciplinary issues.
- Taught Government
- Evaluated students' performance and made recommendations to school authority
- Evaluated students' written assignments and examinations
- Handled grievances and disputes among students
- Handled disciplinary issues and recommended sanctions to principal
- Promoted student learning through fun social activities and school clubs
- Provided and responded to students' emotional, social, and academic challenges
