Ralph Unongo

Proactive and driven administrative and operations professional with a strong background in leadership, organizational management, and strategic coordination. Adept at creating efficient systems, leading diverse teams, and contributing meaningfully to organizational growth. Passionate about continuous improvement, innovation, and delivering results through teamwork and accountability.

Commercial/Training Manager - Standard Grains Nigeria Limited - Kaduna

(2020-08)

• Developed and implemented staff training programs to boost productivity, sales effectiveness, and customer service excellence.
• Designed commercial strategies and led business development initiatives, increasing market share and revenue growth.
• Managed client relationships, negotiated contracts, and ensured high customer satisfaction and retention.
• Conducted training needs assessments and performance evaluations to identify skills gaps and tailor development plans.
• Collaborated with cross-functional teams to align training with organizational objectives and sales targets.
• Supervised training logistics, budgeting, and reporting, ensuring cost-efficiency and program effectiveness.
• Led regular market analysis to inform pricing strategies, promotional campaigns, and new business opportunities.

Administrative Manager / M&E Officer - St. Harrison Hospital - Akpajo, Eleme, Rivers State

(2017-11 - 2020-06)

• Oversaw daily administrative operations and supervised staff performance
• Streamlined HR activities including hiring, training, and staff evaluation
• Coordinated budgets, payroll, and office supply management
• Led project monitoring and evaluation processes, ensuring efficiency and accountability
• Designed and implemented improvements to administrative systems
• Planned organizational events including orientations, interviews, and training
• Designed and implemented M&E systems to track project inputs, activities, outputs, and outcomes in alignment with organizational goals.
• Developed logical frameworks, performance indicators, and data collection tools to measure project progress and impact.
• Collected, verified, and analyzed quantitative and qualitative data from field activities to inform decision-making.
• Conducted routine monitoring visits, inspections, and assessments to ensure compliance and effectiveness of interventions.
• Prepared timely and accurate reports for stakeholders, donors, and management, summarizing key findings and recommendations.
• Built capacity of project teams and partners in M&E tools, techniques, and data management through training and mentorship.
• Coordinated baseline studies, mid-term reviews, and end-line evaluations to assess overall project performance.
• Ensured data quality through verification, validation, and adherence to ethical standards of confidentiality and integrity.
• Worked closely with program and finance teams to align project implementation with timelines and budgets.
• Tracked project milestones and reported progress to leadership

Volunteer – Community Mobilization & Health Programs - UNICEF (United Nations International Children's Emergency Fund)

(2017-11 - 2018-12)

• Participated in immunization campaigns and public health education
• Recorded and supervised field data collection during community outreach
• Supported awareness and mobilization efforts across various communities

Operations Manager - A-DOPT International Oil Services Ltd. - Port Harcourt, Rivers State

(2016-06 - 2017-10)

• Managed daily operational functions and supervised staff across departments
• Oversaw client relationships and stakeholder communications
• Directed financial planning, including budget preparation and reporting
• Led hiring processes and mentored staff for peak performance

Teacher (NYSC Service Year) - Government Girls Secondary School - Ahoada East, Rivers State

(2015-04 - 2016-05)

• Delivered engaging lessons and evaluated student performance
• Set examination questions and provided academic support

B.Sc. - Business Management - University of Jos (2007-11 - 2014-06)