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This is a job posting document for a Front Desk Officer position at Ikeja Electric, one of the largest power distribution companies in Nigeria. The role involves being the first point of contact for clients, customers, and guests, ensuring a welcoming and professional environment while managing front office operations efficiently. This is an entry-level position that reports to the Administrative Service Lead and offers opportunities to develop technical and behavioral competencies in front desk administration and administrative support.

Front Desk Officer - Ikeja Electric

As a Front Desk Officer, you will be the first point of contact for clients, customers, and guests, ensuring a welcoming and professional environment while managing front office operations efficiently. This role directly supports Ikeja Electric's mission of delivering energy responsibly by ensuring seamless customer interactions, maintaining a welcoming & professional front-line presence, & fostering effective communication that enhances operational efficiency & customer satisfaction.

• Answering and routing calls promptly and professionally.
• Managing mail distribution and coordinating courier services for incoming and outgoing packages.
• Handling messages, relaying them to the relevant departments, and ensuring timely feedback.
• Maintaining confidentiality in all correspondence and documentation.
• Administering meeting rooms and ensuring they are prepared for scheduled events.
• Managing the front office area to create a welcoming and organized environment.
• Assisting visitors and guests, including verifying identification and managing their needs.
• Complying with Quality Management System and Occupational Health & Safety requirements.

Diploma or First Degree - Business Administration, Public Relations, or a related field