Rita Amuka (ReeRee)

Customer-focused professional with experience in customer service, sales, and client relationship management. Skilled in resolving inquiries, handling complaints, processing orders, and building strong customer relationships. Adept at communication, problem-solving, and delivering excellent service across phone, email, and in-person channels. Seeking to contribute to customer service, telesales, or customer support teams.

Customer Care Representative - The Tonic Technologies - Lagos State

(2024-01 - 2026-12)

• Responded to customer inquiries via phone, email, and social media channels, providing accurate information and timely resolutions.
• Handled customer complaints professionally, identifying issues and implementing effective solutions to enhance customer satisfaction.
• Maintained detailed records of customer interactions, feedback, and service requests using CRM systems.
• Assisted customers with product and service information, guiding them through onboarding, troubleshooting, and account-related processes.
• Collaborated with internal teams to escalate complex issues, ensuring prompt resolution and a positive customer experience.

Customer Care Representative - Jo & Roy Confectionery - Lagos State

(2023-07 - 2024-06)

• Delivered professional customer support through phone, email, and chat, ensuring prompt resolution of inquiries and complaints.
• Assisted customers with order placement, billing concerns, product information, and after-sales support while maintaining high service standards.
• Processed orders, returns, and exchanges accurately, ensuring seamless customer experiences and satisfaction.
• Maintained detailed records of customer interactions, transactions, and feedback to support efficient service delivery.
• Built strong customer relationships through proactive follow-ups, contributing to customer retention and positive brand perception.

Sales Representative - Hutoos Store - Lagos State

(2022-03 - 2022-07)

• Assisted customers in selecting products that best met their needs, providing personalized service and product recommendations.
• Built and maintained positive customer relationships, contributing to customer satisfaction and repeat business.
• Promoted products and services while identifying opportunities to upsell and increase sales performance.
• Managed product displays and monitored inventory levels to ensure product availability and an attractive shopping environment.
• Resolved customer concerns professionally and gathered feedback to support continuous improvement in service delivery.

Teacher - NYSC - Oyo State

(2022-08 - 2023-06)

• Delivered engaging classroom instruction and developed lesson plans that supported students' academic growth and participation.
• Prepared examinations, assessed student performance, and maintained accurate academic records and reports.
• Provided guidance and mentorship to students, fostering effective communication, discipline, and personal development.
• Collaborated with colleagues and school administrators to support educational activities and achieve learning objectives.
• Performed administrative duties requiring strong organizational skills, attention to detail, and effective time management.

B.Sc. - Mass Communication - Oduduwa University (2017-01 - 2021-12)