Ruth Egba

Data Analyst and Customer Service Specialist with 5 years of experience in transforming raw data into meaningful insights while delivering outstanding customer support. Proficient in data analysis, visualization, SQL, and business intelligence tools, with a proven ability to identify trends and optimize processes. Skilled in customer engagement, CRM systems, and problem resolution, ensuring a seamless customer experience.

Adept at leveraging data-driven strategies to enhance business performance, improve service efficiency, and drive informed decision-making.

Credit Officer/Telemarketing at Gabs Financial Service Limited (2021-08 – Present)

• Evaluated credit applications and assessed customer eligibility based on financial data, and risk analysis.
• Processed loan and credit requests while ensuring compliance with company policies and regulatory guidelines.
• Conducted outbound calls to potential clients, promoting financial products and services to meet sales targets.
• Built strong customer relationships by providing tailored financial solutions, and exceptional service.
• Maintained accurate records of customer interactions, credit approvals, and sales performance.

Administrative Officer/CSC at Neo-continental Saladmaster (2019-01 – 2021-01)

Managed daily administrative operations, ensuring efficiency and compliance with organizational policies.

• Coordinated office activities, including scheduling, correspondence, and document management.
• Oversaw procurement processes, budget tracking, and resource allocation to support operational needs.
• Assisted in policy implementation and ensured adherence to Civil Service Commission (CSC) regulations.
• Maintained accurate records and reports, supporting decision-making and organizational transparency.

Field Work at INEC (2018-01 – 2019-01)

• Voter registration/distribution.
• Maintained accurate records of all geological data collected during field work or research activities.
• Conducted on-site inspections, assessments, and data collection to support project objectives.
• Communicated findings and reports to stakeholders, facilitating informed decision-making.

Customer Service at Neo-continental Saladmaster (2017-01 – 2018-01)

• Resolved customer service inquiries in a timely manner while providing excellent customer service.
• Supervised and trained customer service staff to ensure excellent customer service delivery.
• Contributed to a positive customer service experience by providing excellent customer service skills.
• Managed a team of 10+ Customer Service Representatives ensuring they provided excellent customer service at all times.

B.Sc in Economics – University of Abuja, Gwagwalada, Abuja (2018-01-31)

Diplomate in IT – Neolodick global technology, Nyanya, Abuja

SSCE – Government Girls College, Kontagora, Niger state

First school leaving Certificate – St. Anthony's Primary School, Olamaboro, Kogi state