Office Manager, Data Protection Officer, Client Care/Realtor Associate - Catalyst Realty Advisors Jamaica Limited
(2024-01)
- Conduct comprehensive real estate training and onboarding programs for newly recruited agents.
- Liaise with clients, attorneys, and other legal professionals throughout the property sales process to ensure smooth transactions.
- Review, approve, and activate new property listings, while maintaining accurate listing status updates.
- Maintain and organise company files, ensuring software systems are updated and managed regularly.
- Oversee company data processing systems and collaborate with the Data Controller to communicate and implement system changes and updates.
- Record, update, and manage offers received, ensuring all internal sales processes are completed and accurately reflected in relevant systems.
Operation Manager / Administrative Assistant - RE/MAX Elite Realty
(2021-11 - 2023-12)
- Delivered comprehensive real estate training, coaching, and mentorship programs for both new and existing agents to support professional development and performance excellence.
- Provided high-level operational and administrative support to a top-producing agent across all aspects of real estate transactions, including regulatory compliance, listing activation, and transaction coordination.
- Partnered with the General Manager and administrative team to coordinate office operations, streamline workflows, and ensure effective records and file management.
- Managed the end-to-end onboarding process for new agents, including documentation, compliance requirements, and ongoing maintenance of agent records.
- Oversee website administration, ensuring content accuracy, functionality, and consistency through regular updates and quality assurance reviews.
Supervisor/ Team Lead - University of the Commonwealth Caribbean - GKPS
(2021-08 - 2021-11)
- Developed and implemented key performance indicator (KPI) strategies, while preparing and analysing daily, bi-weekly, and monthly sales performance reports to support business objectives and decision-making.
- Led, coached, and managed team performance on a daily basis, designing and executing targeted Performance Improvement Plans (PIPs) to enhance individual productivity and achieve performance goals.
- Planned and facilitated employee engagement initiatives and team-building activities to foster collaboration, improve morale, and increase overall workplace productivity.
