Siji Ayantoye

Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires, and providing customized solutions to build loyalty.

WORK EXPERIENCE

Customer Services Representative Oct 2020 - Present

Dorlton Bathrooms & Watertech Limited • Lagos, Nigeria

• Recommending products to customers, thoroughly explaining details.

• Answering customer telephone calls promptly to avoid on-hold wait times.

• Recording account information to open new customer accounts.

• Responding to customer requests for products, services, and company information.

• Delivering exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

• Entering orders into company computer database system.

• Facilitating customer orders and completed accurate to meet aggressive deadlines.

• Developing and updated databases to handle customer data. 

Social Media Assistant Jan 2019 – Nov 2020

Dorlton Bathrooms & Watertech Limited • Lagos, Nigeria

• Identified opportunities and scheduled daily posts promoting company brand, events, and special offers.

• Maintained company's online social presence and created branded communications for social media campaigns.

• Created engaging content to keep social media channels updated and on brand.

• Increased customer engagement through social media.

• Monitored online presence of company's brand to engage with users and strengthen customer relationships.

Post Graduate Diploma in Social Works Feb 2021 - Dec 2021

University of Ibadan

Bachelor of Arts in Linguistics Oct 2013 - Sep 2017

University of Ilorin