Stephanie Onuoha
Empathetic and detail-oriented professional seeking to leverage strong communication and problem-solving skills in a Customer Support role. Adept at active listening and technical troubleshooting, with a commitment to providing a seamless, positive experience for every user.
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About
Detail-oriented and disciplined Independent Contractor with 3+ years of experience in data accuracy and remote project execution.
Native
English speaker (US) with a proven track record of meeting strict quality benchmarks in fast-paced environments. Expert at following complex technical guidelines and delivering high-quality audio and text data for AI training models.
Experience
Data Evaluator: Independent Contractor at TELUS International (2023-01 – 2025-01)
Assessed and labeled high volumes of audio and text data to improve machine learning algorithms for global tech clients.
- Assess and label high volumes of audio and text data to improve machine learning algorithms for global tech clients
- Consistently maintain a 98% accuracy rating by adhering to rigorous project-specific guidelines
- Utilize proprietary mobile and desktop applications to submit time-sensitive recordings and evaluations
Customer Service Associate (Virtual Customer Service) at Amazon (2021-06 – 2022-12)
Communicated clearly and professionally with a diverse customer base, ensuring high-quality resolution of complex issues.
- Communicated clearly and professionally with a diverse customer base, ensuring high-quality resolution of complex issues
- Followed strict operational protocols and documented interactions with precise attention to detail
- Managed an independent schedule while meeting productivity targets in a 100% remote environment
Education
High School Diploma – VONDORIX INTERNATIONAL
