Sylvester Michael

I'm Sylvester Michael Archibong a dedicated community manager/ customer-focused Customer Support Agent with over 5 years of experience handling inbound and outbound calls, resolving customer inquiries, and maintaining high customer satisfaction ratings. Skilled in communication, problem-solving, and CRM systems. Committed to delivering exceptional service and building strong customer relationships.

Forex Broker Agent at AvaTrade (2025-01 – 2025-03)

• Managed portfolio of 100+ active trading clients
• Assisted clients in opening and verifying trading accounts (KYC compliance)
• Educated clients on trading strategies, leverage, margin, and risk management

Sales/Account Manager - Financial services at Hantec Market (2025-06 – 2025-11)

• Converted leads into funded trading accounts through outbound calls and follow-ups
• Built long-term relationship with high net-worth clients
• Handled deposit/withdrawal processes and resolved trading-related issues
• Maintained detailed client records using CRM software

Bachelor's Degree in Biotechnology – Alex Ekueweme Federal University, Ebonyi state