Sylvester Michael
A dedicated community manager ,customer-focused sustomer support agent.
Talent
LagosMember since May 6, 2026
Risk managementCRM systems
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Risk managementCRM systems
About
I'm Sylvester Michael Archibong a dedicated community manager/ customer-focused Customer Support Agent with over 5 years of experience handling inbound and outbound calls, resolving customer inquiries, and maintaining high customer satisfaction ratings. Skilled in communication, problem-solving, and CRM systems. Committed to delivering exceptional service and building strong customer relationships.
Experience
Forex Broker Agent at AvaTrade (2025-01 – 2025-03)
- Managed portfolio of 100+ active trading clients
- Assisted clients in opening and verifying trading accounts (KYC compliance)
- Educated clients on trading strategies, leverage, margin, and risk management
Sales/Account Manager - Financial services at Hantec Market (2025-06 – 2025-11)
- Converted leads into funded trading accounts through outbound calls and follow-ups
- Built long-term relationship with high net-worth clients
- Handled deposit/withdrawal processes and resolved trading-related issues
- Maintained detailed client records using CRM software
Education
Bachelor's Degree in Biotechnology – Alex Ekueweme Federal University, Ebonyi state
Skills
A dedicated community managercustomer-focused sustomer support agent.
