Temilayo E. Taiwo

Empathetic and clear-spoken Customer Service Representative managing high-volume inquiries across phone, email, and chat. Ability to de-escalating difficult situations and turn frustrated users into brand advocates through active listening and efficient resolution. Passionate about the African diaspora market and committed to providing the 'crystal-clear' service experience that FroggyTalk is known for.

Class Teacher at Seat of Wisdom Educational Foundation (2025-02 – 2025-12)

Class teacher responsible for lesson planning, student assessment, and classroom management.

• Planned lessons and instructional strategies while selecting appropriate materials for student development.
• Assessed student skills and learning requirements to tailor educational approaches.
• Monitored classroom activity and graded assignments, tests, and examinations accurately.
• Managed classroom crises with a focus on immediate, professional resolution and student safety.

Customer Support & Collection Agent at Altara Credit Limited (2024-01 – 2024-12)

Customer support and collection agent managing account verification, professional outreach, and payment negotiations.

• Verified the legitimacy and accuracy of accounts to ensure legal and ethical compliance.
• Managed professional outreach via phone and digital channels to discuss overdue accounts.
• Negotiated realistic repayment plans and updated terms of sale based on client needs.
• Maintained detailed logs of interactions and payment schedules to ensure data integrity.

Bachelor of Science (BSc) in Anatomy – Olabisi Onabanjo University (2019-10 – 2024-01)