Timilehin Opadere

I am a professional Call center customer service representative with almost half a decade of experience handling multinational clients. My unique professional background stems from years of providing excellent customer support, creative problem-solving, and building customer loyalty.

Team Lead, Customer Experience Expert (Contact Center) at Guaranty Trust Bank (2023-09 – Present)

Leadership and customer experience management in contact center operations

• Trained new sales employees on customer/client interaction
• Manage and resolve customers' complaints and issues
• Research, diagnose, troubleshoot and identifying solutions to resolve system issues
• Properly escalate unresolved issues to appropriate internal teams
• Track computer system issues through to resolution, within agreed time limits
• Maintain call database by recording information

Customer Experience Expert (Contact Center) at United Bank for Africa (2022-06 – 2023-08)

Customer service and support through multiple communication channels

• Served as an Interface between the bank and its customers through platforms such as E-mails and telephone calls
• Handled inbound and outbound customer calls professionally and efficiently
• Maintained call database by recording information
• Processed order, forms, application and request
• Followed up with clients to ensure their IT systems are fully functional after troubleshooting

Direct Sales Executive at United Bank for Africa (2021-01 – 2022-05)

Sales and customer relationship management

• Trained new sales employees on customer/client interaction
• Cross-sell Bank's products and services
• Provided first level end-to-end support on Banks products and services

Bachelor of Technology in Agricultural Engineering – Ladoke Akintola University of Technology