Timothy Okom

Results-driven Laundry & Dry-Cleaning Operations Professional with over 13 years of progressive international experience across the UAE, Oman, and Nigeria. Combines deep technical expertise in garment care, stain removal, wet/dry-cleaning processes, and quality control with proven leadership in team management, business development, and P&L ownership. Holds multiple OSHA certifications and a Diploma in Hospitality Management.

Adept at implementing SOPs, driving revenue growth, managing VIP and commercial accounts, and building high-performing teams. Seeking a senior operations or management role within a world-class hospitality, textile care, or facilities management organisation.

VIP Garment Finishing Specialist at Aglare Dryclean (2026-06 – Present)

• Deliver precision pressing and finishing of a wide range of garments including formal suits, traditional wear, delicate fabrics, and hotel linen.
• Apply expert knowledge of fabric types and heat sensitivity to select correct pressing temperatures and techniques, preventing damage to high-value items.
• Maintain consistent throughput and quality standards within a fast-paced commercial dry-cleaning facility.
• Identify and pre-treat stubborn stains prior to pressing, ensuring garments meet client expectations before dispatch.
• Coordinate with the operations team to prioritise express and VIP orders for timely delivery.
• Adhere strictly to workplace health and safety standards and equipment maintenance schedules.

Operations Supervisor at LaundrySuite (2022-01 – 2026-05)

• Provided overall strategic and operational leadership for the laundry and dry-cleaning business, overseeing all departments including operations, customer service, finance, and marketing.
• Developed and executed business growth strategies, expanding the customer base and increasing monthly revenue by streamlining service offerings.
• Recruited, trained, and supervised laundry technicians, front-desk staff, and delivery personnel, fostering a culture of accountability and service excellence.
• Built and maintained strong relationships with corporate clients, hotels, and individual customers, ensuring repeat business and high satisfaction ratings.
• Introduced digital marketing initiatives including social media campaigns that improved brand visibility and attracted new clientele.
• Recommended and sourced appropriate cleaning solutions and chemicals tailored to specific client fabric requirements.
• Managed supplier relationships, negotiated procurement contracts, and maintained optimal inventory levels of consumables and chemicals.
• Ensured full compliance with industry safety regulations, HACCP guidelines, and environmental best practices.
• Monitored key performance indicators (KPIs) and prepared management reports to support strategic decisions.

Business Development Lead at Perfectus Laundi (2017-01 – 2021-12)

• Designed and implemented business development and marketing strategies that directly contributed to multi-city expansion within one year.
• Supervised and mentored the front-desk team, setting service standards and resolving escalated customer complaints to ensure high satisfaction levels.
• Managed client expectations through proactive communication, customised service packages, and consistent follow-up.
• Developed, managed, and grew the company’s social media accounts and website, driving organic customer acquisition and brand awareness.
• Monitored quality control standards at all operational stages, conducting audits and implementing corrective actions where necessary.
• Analysed market trends and competitor activity to identify new revenue opportunities and service gaps.
• Prepared and presented sales performance reports and growth forecasts to senior management.
• Onboarded new B2B clients including hotels and corporate accounts, securing long-term service agreements.

Operations Superintendent at Perfectus Laundi (2015-01 – 2016-12)

• Oversaw end-to-end laundry operations including garment intake, processing, quality inspection, and dispatch.
• Supervised, motivated, and performance-managed a multi-shift team of laundry technicians and support staff.
• Maintained accurate records of received, processed, and dispatched garments, ensuring traceability and minimising losses.
• Managed VIP hotel accounts, ensuring all priority garments and linen were prepared and delivered on time and to the highest standard.
• Operated wet-cleaning and dry-cleaning machines and provided hands-on training to staff, upskilling the workforce in equipment use and stain treatment techniques.
• Identified, classified, and removed a broad range of stains (oil-based, protein-based, tannin, dye, etc.) and trained staff in appropriate removal methods.
• Enforced adherence to standard operating procedures (SOPs) and implemented preventive maintenance schedules for all equipment.
• Compiled and reviewed weekly team leaders’ reports and produced monthly operations summaries for management.
• Identified and coordinated the hotel dry-cleaning opportunity that yielded significant profit in December 2015.
• Organised first aid and fire warden training for all staff, enhancing workplace safety culture.
• Initiated the Employee of the Month and Safety Award programmes to boost staff motivation and retention.
• Ensured strict adherence to all workplace health and safety regulations and fire safety guidelines.

Team Member at Emirates Flight Catering – LinenCraft (2014-01 – 2014-11)

• Processed first-class airline linen and garments to strict airline quality and turnaround standards.
• Fed and received linen on industrial flat ironers, maintaining continuous high-volume output.
• Operated industrial laundry machines to clean, sanitise, and process soiled articles.
• Received, sorted, and categorised articles for laundry or dry-cleaning based on fabric type and soil level.
• Loaded articles into washers, supervised loading operations, and directed team members accordingly.
• Served as a certified First Aider, providing immediate medical support when required.
• Maintained cleanliness and organisation of the workspace in line with aviation catering hygiene standards.

General Assistant at Emirates Flight Catering – LinenCraft (2012-12 – 2014-01)

• Support daily laundry operations including feeding and receiving linen on flat ironers, sorting, and machine loading.
• Processed airline linen to meet express delivery timelines for first-class cabin service.
• Operated and maintained industrial cleaning machines, reporting faults promptly to supervisors.
• Developed foundational knowledge of large-scale commercial laundry operations in a high-throughput, quality-critical environment.

Higher National Diploma (HND) in Surveying & Geo-Informatics – Federal Polytechnic Ado-Ekiti, Nigeria (2010)

Ordinary National Diploma (OND) in Surveying & Geo-Informatics – Federal Polytechnic Ado-Ekiti, Nigeria

West African School Certificate (WASC) – Luminary Secondary School, Warri, Nigeria (2002)