Titilope Ajiki

Detail-oriented HR Associate with hands-on experience supporting core human resource functions including recruitment coordination, employee records management, onboarding and offboarding, HR documentation, and staff engagement. Proven ability to maintain confidentiality, support compliance with HR policies, and provide administrative support within fast-paced FMCG and factory environments. Adept at communication, organization, and supporting HR operations to improve employee experience.

Human Resource Associate at Rite Foods Limited (2025-11 – Present)

HR Associate supporting core human resource functions

• Conducting background checks on all new employees, verifying previous employment and personal references.
• Preparing HR documents such as staff notices, letters, and memos for review and approval.
• Ensuring seamless onboarding for new hires with accurate and complete documentation.
• Monitoring, tracking, and reporting employee attendance using the biometric time and attendance system.
• Maintaining accurate and up-to-date employee records and HR documentation.
• Supporting internal and external audit exercises and ensuring prompt closure of queries.
• Tracking and resolving HR-related requests and complaints through the HR Service Desk platform.
• Overseeing canteen service operations to ensure efficient and hitch-free service delivery to staff.

Front Desk Officer/Human Resource Assistant at Rite Foods Limited (2022-11 – 2025-10)

Front desk and HR support role managing recruitment and onboarding

• Coordinated the onboarding process for new employees, ensuring a smooth transition and basic understanding of company operations.
• Managed end-to-end interview processes, including sorting CVs, scheduling interviews, and facilitating candidate assessments.
• Oversaw canteen service operations to ensure efficient and hitch-free service delivery to staff.
• Handled customer feedback and complaints promptly, ensuring client satisfaction and service improvement.
• Attended to guests and customers courteously, providing accurate and comprehensive information about the organization's products and services.
• Coordinated appointments and consultation schedules for visitors and company stakeholders.

Customer Service Representative at Motormata Auto Services (2022-05 – 2022-07)

Customer service role handling feedback and complaints

• Handled customer feedback and complaints with professionalism, ensuring timely resolution and customer satisfaction.
• Maintained accurate documentation of all customer interactions for proper recordkeeping and follow-up.
• Provided complete and up-to-date information on the organization's products and services.
• Identified and resolved customer issues effectively, enhancing service experience.
• Placed follow-up calls to customers for timely renewal of vehicle documents.
• Escalated technical issues to the appropriate department for swift resolution.

Bachelor of Science in Business Administration – Ekiti State University, Ado Ekiti, Ekiti State, Nigeria (2015 – 2019)