Toheeb Oladeji
Customer service Representatives
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About
I work as Customer Service Officer with over 6year experience on the role sloving customer issue is my main priority at all time.
Experience
Throughout my career, I've consistently demonstrated an ability to boost customer satisfaction rates and improve overall customer experiences. In my previous role as a Customer Service Representative at Ecobank Nigeria, I was able to increase our customer satisfaction rate by 20% within the first six months by implementing a new follow-up process and providing personalized support. I also introduced a customer feedback system that allowed us to address issues more effectively, leading to a 15% reduction in customer complaints.
In addition to my hands-on experience, I've had the opportunity to lead a team of customer service representatives, honing.
Education
Bsc in Business Administration
HND in Office Technology and Management
ND in Office Technology and Management
