Victor Daniel

Customer-focused professional with experience in sales, customer relations, and hospitality. Skilled in handling customer complaints, identifying customer needs, maintaining positive customer relationships, and supporting team members to deliver excellent service. Demonstrates strong communication, problem-solving, interpersonal, and teamwork skills.

Committed to improving customer satisfaction, strengthening customer loyalty, and maintaining high service standards. Seeking to contribute these skills and experience to a Head of Customer Service role.

Sales Representative - Vivo Company - Ikeja, Lagos

(2024-01 - 2026-09)

• Assisted customers in selecting suitable mobile phones and products based on their needs, preferences, and budgets.
• Explained product features, specifications, pricing, and benefits to help customers make informed purchasing decisions.
• Handled customer complaints professionally, listened to concerns, and helped identify appropriate solutions.
• Supported colleagues in addressing customer enquiries and maintaining efficient service delivery.
• Built positive customer relationships to encourage satisfaction, loyalty, and repeat purchases.
• Contributed to sales performance through product demonstrations, effective communication, and customer-focused selling techniques.
• Represented the company professionally while ensuring customers received helpful and courteous service.

Waiter / Customer Service Staff - Protea Hotel by Marriott - Victoria Island, Lagos

(2023-04 - 2023-12)

• Welcomed guests and provided courteous, professional, and attentive service.
• Responded promptly to guest requests, enquiries, and service needs.
• Listened to customer feedback and addressed service concerns professionally, referring complex issues to the appropriate supervisor.
• Collaborated with colleagues and other departments to support efficient service delivery and guest satisfaction.
• Maintained professional standards, attention to detail, and a positive attitude in a fast-paced hospitality environment.
• Contributed to a welcoming guest experience by responding to requests with patience and professionalism.

Ordinary National Diploma (OND) - Yaba College of Technology, Lagos, Nigeria (2020 - 2022)