Victor Ezeh

Dedicated and empathetic Customer Service Representative with two years of experience delivering exceptional support to diverse client bases. Skilled in resolving inquiries, troubleshooting issues, and fostering positive customer relationships through clear communication and a solutions-oriented approach. Proficient in Microsoft Office, with a proven track record of maintaining high customer satisfaction ratings and contributing to team performance goals.

Adept at handling high-pressure situations with professionalism and patience, consistently driving customer loyalty and business growth. Committed to continuous improvement and delivering outstanding service experiences.

CUSTOMER SERVICE REPRESENTATIVE at Herbcures (2021-01 – 2023-12)

• Promoted and explained product benefits to potential and existing clients, contributing to repeat sales.
• Handled high-volume inquiries while maintaining excellent customer service standards.
• Resolved client concerns promptly, improving satisfaction and loyalty.
• Adapted communication style to suit various healthcare and retail customer profiles.
• Achieved performance metrics while sustaining strong customer satisfaction ratings.

CUSTOMER RELATIONSHIP MANAGER at Cavalli (2024-01 – Present)

• Recruited riders for commercial mobility services (e.g., Uber, Bolt) through targeted social media campaigns (Facebook, Jiji) and community outreach at transport hubs.
• Designed and implemented onboarding programs for new riders, including training on compliance and performance standards.
• Coordinated with logistics teams to ensure seamless integration of riders into Cavalli's mobility projects.

FRONT DESK OFFICER at De Palms Hotel Limited (2026-01 – 2026-04)

• Skilled in managing high-volume inquiries, greeting visitors, and handling check-ins/check-outs with professionalism and warmth.
• Proficient in adapting quickly to new reservation systems, phone systems, and customer management tools to enhance service efficiency.
• Demonstrated ability to maintain composure and deliver exceptional service under pressure.
• Excellent organizational and multitasking skills, managing front desk operations, appointments, and administrative tasks simultaneously.

BACHELOR OF SCIENCE in BIOCHEMISTRY – Ambrose Alli University, Ekpoma, Nigeria (2017-01 – 2021-12)