Weng Pam

Detail-oriented programme support professional with a year of hands-on experience across administration, monitoring and evaluation, call centre operations, and participant/MSME engagement within a multi-department workforce development programme. Skilled in scheduling, records management, data collection and validation, and structured communication with stakeholders. Holds a Bachelor's degree in Library and Information Science, providing a strong foundation in organizing information and managing records accurately.

Reliable, quick to learn new tools and systems, and comfortable working independently across administrative, data, and customer-facing tasks.

Support Staff — Fashion Future Program at Ethnocentrique Limited (Mastercard Foundation) (2025-01 – Present)

Engaged part-time on a task basis, contributing to the following:

• Supported baseline surveys and KPI-based monitoring across Cohorts 1–4 and the current BTS cohort — a programme spanning roughly 6,000 Youth Participants and 4,000 MSMEs — tracking progress against success metrics using SurveyCTO and KoboCollect.
• Engaged directly with MSMEs, including fashion-sector businesses, for validation exercises and data collection.
• Served as an enumerator for interviews and digital data collation at programme events.
• Digitised over 1,700 participant consent forms — contributing to scanning and single-handedly uploading each one to a central dashboard, matching every form to the correct record before submission.
• Made outbound calls to MSMEs and Youth Participants — routinely 100 or more per campaign/event — to relay information, resolve queries, and collect feedback, logging outcomes in Excel.
• Worked as a field agent supporting the MCP retainership pathway, guiding Youth Participants and Master Craft Persons through contract signing and documentation, and maintaining an Excel tracker of participant status and outcomes.
• Clustered participants and MSMEs by location and organised WhatsApp groups to support ongoing engagement with job opportunities.
• Coordinated trainer schedules and prepared attendance/documentation for classes and NSQF-required assessments, keeping records audit-ready.
• Administered a dedicated KoboCollect form to capture and route participant complaints and feedback for follow-up.

Support Staff — RPL Training (MCIPP) at Ethnocentrique Limited / Abia State Government (Present)

Supporting Soft Skills training and Call Centre operations for RPL (Recognition of Prior Learning) training under the MCIPP programme.

• Supported delivery and coordination of Soft Skills training sessions for RPL candidates, including field activity reporting and attendance documentation.
• Handled outbound call centre communication with RPL training participants, relaying information and following up on attendance and requirements.

ICT Teacher (National Youth Service) at Redeemer's International School (2024-01 – 2025-01)

• Maintained student records, attendance registers, and lesson documentation.
• Prepared lesson plans and independently scheduled classroom activities.
• Delivered digital literacy instruction, including MS Word, Excel, and PowerPoint.

Bachelor of Library and Information Science (BLIS) in Library and Information Science – University of Jos (2021-01)

Diploma in Library and Information Science in Library and Information Science – Plateau State Polytechnic (2014-01)