Wilcox Alagoka

Data and customer analytics consultant with 7 years of experience turning complex, unstructured customer data into structured business intelligence that leads to operational decisions. I specialise in voice of customer analysis, patient and client experience analytics, multi-location performance benchmarking, and end-to-end analytical delivery, from data to executive dashboards, stakeholder presentations, and prioritised strategic recommendations. My work spans healthcare patient experience, macroeconomic data pipelines, and SME performance intelligence, with a consistent focus on surfacing the insight a leadership team can act on rather than data they have to interpret themselves.

I work fully remote across U.S. and UK hours and have maintained zero missed delivery SLAs across 13 months of active client engagements.

Data & Research Analyst at Value Gates Consulting (2025-01 – 2026-02)

• Performed exploratory data analysis on team feedback data — identified engagement patterns, visualised findings, and recommended changes that improved remote team participation by 50%.
• Designed and deployed performance dashboards in Excel, Google Sheets, and Looker Studio for 5+ SME clients tracking revenue trends, customer acquisition KPIs, and cost variances; also used HubSpot and Pipedrive to manage client contacts, build automated workflows, and generate pipeline and activity reports — replacing informal manual reporting across all client accounts.
• Leveraged AI-augmented workflows (Claude, Gemini, NotebookLM) to accelerate business intelligence research and data interpretation — reduced turnaround by 60% while maintaining output accuracy.
• Delivered data reports to international stakeholders across time zones — maintained sub-24-hour SLA on all outputs over 13 months with zero missed deliverables.

Volunteer Data Analyst at Children Poetry Foundation (2025-03 – Present)

• Collected and maintained structured attendance datasets across 10+ communities — identified 40% higher rural turnout through pattern analysis, insight used to guide evidence-based resource allocation.

Media & Administrative Leader at Salvation Ministries (2018 – 2023)

• Performed 12-month expenditure analysis using Excel — produced variance reports and recommended corrective actions resulting in an estimated 20% cost reduction (₦500,000+ annually).
• Designed operational data systems and SOPs for a 50+ volunteer team — tracked KPIs across 250+ live events serving 500+ weekly attendees with zero critical failures.

B.Sc. in Computer Science – Michael Okpara University of Agriculture, Umudike (2019-09 – 2024-11)