Kim Mie

Customer-focused professional with experience in customer success, customer support, product marketing, field marketing, and administrative operations. Skilled in customer relationship management, customer onboarding, issue resolution, communication, follow-up, product support, social media marketing, Microsoft Office, and basic data analysis. Experienced in building customer relationships, addressing customer concerns, communicating product information, and supporting business operations in fast-paced environments.

Graduate Intern, NYSC at NEXTWAVE HOMES (2025-04 – 2026-04)

• Supported day-to-day administrative and operational activities to ensure smooth business operations.
• Coordinated and followed up on assigned operational activities and tasks.
• Collaborated with team members to complete responsibilities and support organizational objectives.
• Maintained organized records and a professional approach while working in a team environment.
• Assisted with general business support activities in a fast-paced workplace.

Customer Success Manager at PENIREMIT (2022 – 2022)

• Managed customer inquiries and provided timely support to address customer needs and concerns.
• Resolved customer issues while maintaining a positive customer experience.
• Assisted customers in navigating available services and understanding relevant offerings.
• Built and maintained strong customer relationships through effective communication and consistent follow-up.
• Supported customer satisfaction by responding to concerns and providing appropriate assistance.

Field Marketing Agent at LINC FINANCE (2022 – 2022)

• Promoted financial services to prospective customers within assigned locations.
• Communicated product information, features, and benefits clearly to prospective clients.
• Built and maintained customer relationships throughout the engagement process.
• Supported customer acquisition and product awareness through direct marketing activities.
• Engaged prospective customers and responded to questions about available financial services.

Product Marketing Associate, Part-Time at BUMPA (2021 – 2021)

• Supported marketing strategies for digital tools designed for small businesses.
• Engaged with customers and assisted with product onboarding processes.
• Communicated product features, benefits, and value propositions to customers and prospective users.
• Supported product marketing activities designed to increase awareness and customer engagement.
• Assisted customers in understanding digital product offerings.

Product Marketing Manager, Part-Time at FLUTTERWAVE (2021 – 2021)

• Supported product marketing campaigns and customer engagement initiatives.
• Assisted with promoting financial products to relevant target audiences.
• Contributed to customer-focused marketing activities and product awareness.
• Supported communication of product value and benefits to prospective users.

B.Sc. in Sociology and Anthropology – UNIVERSITY OF UYO, NIGERIA

Diploma in Computer Science – UNIVERSITY OF UYO, NIGERIA