Yetunde Kaffy

To be part of a dynamic team where I could significantly contribute my quota while developing my skills further, add value to the organization and also be part of the success story.

Customer Service Representative at MAGABBY LOGISTICS (2025-01 – Present)

• Attended to all walk-in customers by welcoming them and attending to their shipment.
• Negotiated price and estimated delivery date with customer before processing shipment.
• Followed up on each shipment on a daily basis.
• Keeps records of customer data base and attending to customers call and enquiry.
• Advised and assisted customers on how to package their fragile shipments.

Cash Sales Executive/ Customer Service Representative at COURIERPLUS SERVICES LIMITED (2022-01 – 2024-12)

• Attended to all walk-in customers by welcoming them and attending.
• Negotiated price and estimated delivery date with customer before processing shipment.
• Followed up on each shipment on a daily basis.
• Contacted new and existing customers for more shipments.
• Keeps records of customer data base and attending to customers call and enquiry.
• Advised and assisted customers on how to package their fragile shipments.
• Assisted my Business Manager.
• Keeps record of all cash transactions receipt.
• Maintained contact lists and follows up with customers to continue relations.
• Sent and reply mail when necessary.
• Sent daily report to Finance, RM, BM and CSS.

Admin Officer at TECHNOLOGY ADVANTAGE NETWORK LIMITED (2019-01 – 2021-12)

• Monitored and ensure proper maintenance of office equipment, inventory supplies, and other replacement supplies as needed
• Ensured maintenance of relevant records
• Provided support for other staff and MD
• Ensured subscriptions are paid as at when due
• Coordinate and take minutes of meetings
• Ensured Maintenance and general repair of Vehicles and Renewal of vehicle documents
• Monitored transportation, movement of goods and personnel
• Files and record-keeping
• Handled of sales invoices and purchase invoices
• Ensured all routine banking transactions are carried out
• Prepared of aged receivables and Payables
• Get approval for payments (cash & cheques) and affect them
• Prepared budget
• Ensured all statutory bills are paid
• Carried out any other duties as assigned.

Secretary at O.OSOROH& CO. (2018-01 – 2019-12)

• Answered calls, taking messages and handling correspondence maintaining diaries and arranging appointments
• Typed, preparing and collating reports filing
• Organized and serviced meetings (producing agendas) managing databases
• Acting as a receptionist and/or meeting and greeting clients

Internal Sales/Customer Service Representative at TECHNOLOGY ADVANTAGE NETWORK LIMITED (2014-01 – 2017-12)

• Responded promptly to mails and requests from clients.
• Followed up with marketers and clients on quotes sent.
• Keep marketers posted on the state of each transaction.
• Get better pricing frequently by sourcing for more vendors to be more competitive.
• Keep the marketers posted on quotes sent to their customers for appropriate follow-up.
• Followed up with project to meet deadlines and ensure customer satisfaction.
• Interacted with the company's customers and provide them with information.
• Liaised between workers (technicians and product suppliers).
• Carried out any other duties as assigned.

Graphics Operator at SAMBONA PRINTS (2013-01 – 2014-12)

• Use the appropriate colors and layouts for each graphic
• Worked with copywriters and creative director to produce final design
• Tested graphics across various media
• Amended designs after feedback

Graphics Artist (Apprentice) at LIVIN-IMAGE PRODUCTIONS (2011-01 – 2013-12)

• Studied design briefs and determine requirements
• Scheduled projects and define budget constraints
• Conceptualized visuals based on requirements
• Prepared rough drafts and present ideas
• Developed illustrations, logos and other designs using software or by hand

ND in Accountancy – Yaba College of Technology, Lagos State (2016-01 – 2019-12)

– Odogbolu Grammer School Junior & Senior Secondary School, Ogun state (2006-01 – 2011-12)

– Ansar-ru-deen Nursery & Primary School, Odogbolu, Ogun state (2000-01 – 2006-12)