Technology Analyst, Technology Lead and Business System Analyst
Infosys Limited, Nike (Contractor): Mangalore, India and Hilversum, Netherlands(from 11/2021)
05/2015 - Present,
- Part of Demand and Supply Management tech support.
- Management of business and technology stakeholders and achieving 95 percent SLA adherence.
- Translate business requirements into technical and functional direction and provide best and feasible solution.
- Co-ordinating and providing technical and domain knowledge for cross functional teams and ensure the quality of the deliverables are maintained.
- Documentations, Standups and knowledge Base update using confluence and Service Now.
- Part of testing co-ordinating with business during the change implementations and application upgrades.
- Connect with software suppliers, designers and developers to understand software limitations, deliver elements of system and database design, and ensure that business requirements and use cases are handled.
- Actively supporting and maintaining the Allocation and Replenishment Order management for Brick & Mortar stores and Retail Pricing Technology for Brick & Mortar and Digital stores. This supports a seamless consumer experience and an omnichannel approach which maximizes revenue for the organization.
- Stick to agile methodology using Jira tool.
- Responsible for Problem and Incident management in Service now for Demand and Supply management applications in Nike.
- Providing automation ideas and solutions that helped to cut manual effort by 90 percent and significantly reduced human error.
- Also responsible for designing and enhancing various reports built on Tableau, Service Now having source from SQL, Snowflake, Redshift.
- Coordinated with the various client team in requirement gathering, design and development in various excel macro automation project. Participated in code and design reviews, unit testing the modules.
- Responsible for Change and Release management of B2B applications and ensure quality code is delivered in timely manner.
Full stack Software Developer
Global Esoftsys: Mangalore, India
10/2013 - 05/2015,
- Part of development team for Point Of Sale product.
- Worked on C#, VB.NET, SQL, Crystal reports, Excel Macros.
- Followed agile methodology in development.
- Experience in working and coordinating with QA and testing teams on code implementations
- Documentations and Daily standups.
