Bilha Muna

I am a passionate and ambitious communication strategist with wealth of experience administration, customer relation in internal and external communication within businesses and organizations. I work excellently in teams and as an individual. I have experience and education background in communication and innovation with a passion for utilizing technology to drive organization growth . Iam a team leader and also team player. I posses high creative and analytical skills in conducting research, audience analysis, market research and message development.

• Administrative assistant duties- updating client's portfolios, work roster schedule and validating other employee work hours.
• Receptionist duties
• Writing communication strategies and messages for stakeholders and peer reviewing documents for 2 EU projects.
• Training of trainer on mobile and computer based apps for disease reporting in real time and space, leading to 70% increase in the reporting rate.
• Customer relation - responded to queries and trouble shooting maters arising from the trained personnel.
• Rapporteur for various departmental meetings, seminars and workshops.
• Research assistant, G.I.S data analyst and report writing, presenting information from data analyzed in seminars, trainings and stakeholder's meetings
•  Designed the 1st bulletin for the department, being used todate.

Msc communication and innovation, life and health sciences, Wageningen

University, Wageningen -Aug 2016 — Augt 2018

• Administration roles
• Customer relationships and satisfaction, facilitation processes in in complex human interactions and building bridges in wide range of cultural platforms.
• Receptionist roles
  • Writing compelling communication messages, reports, trategies, reports and presenting them to various stakeholders.
  • How to conduct, coordinate and facilitate human interaction in complex societal situations, translat