Bright Darkwah

FRONT DESK STAFF/FACILITY OFFICER - HOTEL TALENTS - AMSTERDAM, Netherlands

(2026-02)

Guest check-in and check-out:guests, verify reservations, assign rooms, and process payments.
Customer service: Answer questions, give directions, recommend local attractions, and handle complaints professionally.
Reservations management: Take bookings (phone, email, online systems) and update availability.
Record keeping: Maintain guest information and ensure data is entered correctly in the hotel system and good Understanding of Opera system.
Prepare housekeeping list and breakfast list report: Prepare the report for the morning shift and the kitchen team.
Perform/Run night audit report,Make the night audit to close the day activity and print the records for management keepings.
Run cancellation Report, due out and Run Reservation made yesterday report: Effectively completing these reports and share with management.
Execute 3C report: Prepares the 3C reports and share with management.
Ensure safety of all guest and attend to every issues during the shift
Provide all necessary request from guest like extra towel, shower gel etc for them to enjoy their stay.

SALES ADVISOR - RAW G-STAR - AMSTERDAM, Netherlands

(2024-09 - 2026-02)

Engage with customers, greet them, ask their needs and offer recommendation and explain the business products and offerings to customers.
Act as a visible leader on the shop floor, guiding the team to deliver excellent customer service and sales performance.
Improved conversion rate from 8% to 13% by monitoring KPIs and implementing targeted sales tactics.
Track hourly and daily sales run-rate, proactively motivating team to exceed targets.
Coach team members on customer engagement, needs analysis, and cross-selling, increasing UPT per customer.
Actively sell products, promote campaigns, and ensure customers receive expert advice.
Ensure strong visual merchandising standards and a clean, customer-friendly store environment.
Handle cash register operations, including opening and closing procedures.
Train and onboard new employees, ensuring fast integration into sales and operational processes.
Ensuring the shop floor is always well-kept and cleaned and all sales products/offers are well positioned.

Customer Service Professional - SITEL GROUPS - WARSAW, Poland

(2022-09 - 2023-01)

Resolving customer complaints brought to your attention and escalating technical issues for a solution.
Ensuring effective customer service policies and procedures and Explaining our products and service to call-in customers
Manage a portfolio of 100+ mid-size and enterprise clients, delivering new generation of oura ring product and assisting clients on post-purchase issues
Consistently achieve 110-130% of monthly and quarterly sales targets.
Developed strong relationships with key decision-makers, improving customer retention by 30%.

Warehouse order picker - UPS/BIG BRAND GROUP - WARSAW, Poland

(2021-01 - 2022-08)

Picking orders: Locate and collect items from shelves based on order list and hanled scanners
Checking accuracy : Conduct inventory and verify product codes, quantities and quality before dispatch.
Packing goods: Prepare items for shipment, ensuring they are properly packed and labeled.
Re-stocking : Replenish shelves and help organize inventory.:
Scan and confirm each product and maintain a safe working environment and follow warehouse procedures.
Execute clients orders , process them and ensure complete shipment of orders.

Retail Sales Supervisor - Airteltigo Gh. Ltd - Accra, Ghana

(2015-08 - 2021)

Manage the retail universe in Accra West
Prepare reports and present feedback on dealer salesmen and the retail universe within my territory and report to my line manager.
Train my team to assist the retail universe to improve acquisition within the territory than the competition
Recruit, train, and coach new salesmen and prepare a monthly schedule for my activities
Ensures orders are billed accurately for any expedites or change requests
Ensures orders are completed to move to invoicing
Prepares documents and issues for the back-office team and ensures all issues are promptly resolved
Supports the completion of forms for new accounts, credit applications, and other applicable approvals
Ensure and do effective post-purchase support to customers
Prepare reports on a weekly and monthly basis for my line manager

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