Victor Silva Abreu

As a Front Office Specialist/Team Leader, I improved my capability of handling customers with

professionalism and resolve their queries and problems quickly to achieve the best of their

satisfaction. I can see a situation from different perspectives, remain in control under stressful

situations and I can get my work done facing difficult obstacles.

In addition, I deem myself as having excellent communication skills in 4 languages (empathic

listener and persuasive speaker) which helps me to deal with clients of diverse languages in a

multicultural environment.

2022 – 2023 ARTOTEL PARK PLAZA BY RADISSON

Amsterdam, The Netherlands

Front Office Team Leader

2019 – 2021 ADMONMADRID 2000

Madrid, Spain

Administrative Services Coordinator

2019 – 2020 EDEN SPRINGS

Madrid, Spain

Senior Customer Service Associate

2016 – 2019 SECURITAS DIRECT by VERISURE

Madrid, Spain

Sales and Service Specialist

2011 – 2015 CATALONIA HOTELS & RESORT

Madrid, Spain

Front Desk Specialist

2005 – 2010 HOSPES HOTELS | INFINITE PLACES

Madrid, Spain

Front Desk Receptionist

CENTRO CULTURALE ITALIANO (From September 2004 till May 2007)

Sevilla, Spain.

Specialization Diploma in Italian Language and Literature.

UNIVERSIDAD CENTRAL DE VENEZUELA (From September 1999 till March 2003)

Caracas, Venezuela.

Degree in Modern Languages, Teacher in Foreign Languages.

Languages: English and Portuguese.

CARIBBEAN UNION COLLEGE (From September 1996 till September 1999)

Port of Spain, Trinidad & Tobago.

E.S.L., English Language and Literature.