Quentin Breman

Operational leader with 10+ years of experience in a regulated, international environment. Proven track record in team management, process optimization, and cross-functional collaboration across Sales, Logistics, and IT. Led full operational transitions, drove system implementations, and built high-performing teams from the ground up. Seeking an operations role with greater ownership and direct impact in an agile, growing organization.

Customer Experience Supervisorat ZimmerBiomet Belgium (2023-01 – Present) • Led full operational transition of CX team from Belgium to the Netherlands — covering recruitment, process redesign and business continuity for a team of 7 • Implemented Salesforce CRM and restructured operational workflows, reducing manual handling and improving response times • Drove cross-functional alignment between Sales, Warehouse and logistics partners to ensure service continuity • Succesfully tracked and reported on KPI's related to SLA compliance, escalation rates, and team productivity, providing regular management reporting and performance insights • Managed escalations and acted as final point of resolution for complex customer issues Operations Team Lead at ZimmerBiomet Netherlands (2019-01 – 2023-01) • Managed daily operations and service delivery for a team of 4, ensuring consistent KPI achievement and quality standards • Identified and resolved structural process bottlenecks, improving team output and reducing error rates • Onboarded and coached new team members; developed internal training documentation used across departments • Served as primary escalation contact for key hospital and distributor accounts across the Dutch market Customer Operations Specialist at Wright Medical Group (2015-01 – 2019-01) • Managed end-to-end customer operations for the Dutch market including order processing, loaner logistics and ERP administration • Coordinated inventory management for surgical implants and instruments • Maintained structured communication with hospital clients and sales representatives, ensuring operational alignment

Business Administration · Psychology · History – Erasmus University Rotterdam (2010-01 – 2014-01)

VWO Atheneum – Lyceum Schravenlant (2003-01 – 2009-01)