Senior IT Project Manager | PMO Lead at Feadship Refit & Services (2024-01 – Present)
Led the digital and IT enterprise implementation of a global Salesforce-centric CRM and ERP cloud ecosystem across Operations and Sales, driving process standardization, data transparency, and scalable customer engagement.
- Owned end-to-end delivery of a Salesforce and ERP Order-to-Cash (O2C) transformation, improving billing accuracy, revenue visibility, margin control, and executive-level reporting (Netherlands, Germany, USA).
- Designed and launched a customer self-service digital portal integrated with webshop, ERP, and cloud platforms, enabling real-time order capture, automated invoicing, and consistent business rule enforcement across multiple shipyards.
- Led cloud infrastructure strategy and platform enablement initiatives, ensuring scalability, availability, security, performance, and cost efficiency across enterprise systems.
- Established and scaled the Project Management Office (PMO), defining governance frameworks, portfolio standards, and financial controls aligned with strategic objectives.
- Chaired executive governance and steering committees, providing C-level visibility on portfolio performance, KPI, prioritisation, risk, and financial health.
- Owned portfolio budgeting, CAPEX/OPEX planning, cost control, vendor management, and ROI tracking.
Project and Change Manager at Morningstar (2022-01 – 2024-12)
Worked at Morningstar Head office and led organisational IT Projects within Sales Operations scope partnering with the business units and reporting to Corporate Solutions directors (EMEA, Americas and APAC).
- Led requirements gathering across Sales, Customer Service, and IT stakeholders, translating business needs into a structured, scalable platform architecture aligned with governance and compliance standards.
- Oversaw end-to-end data migration activities, ensuring data integrity, controlled access, and minimal operational disruption.
- Partnered with taxonomy and governance teams to define document classification models, metadata standards, and retention policies.
- Implemented role-based access controls and auditability to strengthen compliance, security, and information governance.
- Collaborated with infrastructure teams to align the platform with cloud storage, integration standards, and enterprise security frameworks.
- Introduced workflow automation for document lifecycle management, including capture, version control, approval workflows, and archival processes, improving operational efficiency and reducing manual handling.
Project Manager at BNP Paribas (2021-01 – 2022-12)
Integrated the Corporate & Investment Banking (CIB) division into the Strategic Project Management Department, aligning regional business priorities with global digital transformation strategy. Oversaw multiple end-to-end initiatives across EMEA, with a focus on process optimization, data management, and the deployment of enterprise digital platforms.
- Supported Tech COO-equivalent governance structures within Corporate & Investment Banking, ensuring alignment between global strategy, regional delivery, and regulatory constraints.
- Coordinated delivery across multiple technology and business domains in Agile-at-scale environments.
- Ensured compliance, predictability, and transparency across end-to-end initiatives.
- Partnered with IT architecture and cybersecurity teams to ensure compliance with ERP-like controls, data-protection standards, and regulatory frameworks (GDPR / MiFID II).
- Supported API and middleware integration projects (EDI-equivalent), connecting Centric services with internal ERP/data warehouses and third-party applications in hybrid (private + AWS) environments.
- Directed data migration and reporting transformation (Tableau to Power BI), strengthening governance, scalability, and financial transparency across regions.
- Defined governance frameworks and project controls, including steering committees, milestone reviews, and risk management, ensuring delivery on time and within budget.
- Recognized for strong stakeholder management skills, collaborating with IT, Finance, Operations, and external vendors to deliver successful cross-functional programs.
Product Owner at Observador (2019-01 – 2021-12)
Support the digital transformation of one of Portugal's leading digital news platforms, redefining user experience, subscriber engagement, and product innovation strategy. Oversaw the full product lifecycle — from ideation to launch — to strengthen audience retention and revenue growth.
- Directed digital product roadmap development, managing feature design, prioritization, and implementation to align with strategic goals and user insights.
- Enhanced user experience and digital accessibility, optimizing site navigation, subscription flows, and personalization features based on audience analytics.
- Collaborated with editorial and content teams to integrate audience data into editorial planning, increasing engagement and subscriber retention.
- Led user research and behavioral analysis, leveraging quantitative and qualitative insights to inform product evolution and improve conversion rates.
- Implemented agile delivery practices to accelerate release cycles and improve collaboration between product, design, and engineering teams.
- Drove innovation in digital offerings, expanding multimedia content formats and interactive features to strengthen Observador's digital footprint.
Project Manager – CIB Transactional Product & Service Banking at Standard Bank (2017-01 – 2019-12)
Supported the growth of Corporate & Investment Banking by designing client-focused transactional solutions and driving business performance across credit, leasing, and digital operations.
- Designed and implemented tailored financial and transactional banking solutions aligned with client strategies.
- Drove growth in the Credit and Leasing portfolio through opportunity identification and business development.
