Elson Luis

Senior IT Project Manager and Transformation Leader with extensive experience delivering enterprise CRM, ERP, cloud infrastructure, and cybersecurity programs in complex, regulated, and multinational environments. Proven ability to translate strategic objectives into executable roadmaps, aligning technology, operations, and business outcomes. Strong background in leading global delivery teams, establishing governance frameworks and PMOs, optimizing resource allocation, and driving measurable performance improvements across large portfolios.

Adept at managing ambiguity, scaling delivery maturity, and embedding operational excellence.

Senior IT Project Manager | PMO Lead at Feadship Refit & Services (2024-01 – Present)

Led the digital and IT enterprise implementation of a global Salesforce-centric CRM and ERP cloud ecosystem across Operations and Sales, driving process standardization, data transparency, and scalable customer engagement.

• Owned end-to-end delivery of a Salesforce and ERP Order-to-Cash (O2C) transformation, improving billing accuracy, revenue visibility, margin control, and executive-level reporting (Netherlands, Germany, USA).
• Designed and launched a customer self-service digital portal integrated with webshop, ERP, and cloud platforms, enabling real-time order capture, automated invoicing, and consistent business rule enforcement across multiple shipyards.
• Led cloud infrastructure strategy and platform enablement initiatives, ensuring scalability, availability, security, performance, and cost efficiency across enterprise systems.
• Established and scaled the Project Management Office (PMO), defining governance frameworks, portfolio standards, and financial controls aligned with strategic objectives.
• Chaired executive governance and steering committees, providing C-level visibility on portfolio performance, KPI, prioritisation, risk, and financial health.
• Owned portfolio budgeting, CAPEX/OPEX planning, cost control, vendor management, and ROI tracking.

Project and Change Manager at Morningstar (2022-01 – 2024-12)

Worked at Morningstar Head office and led organisational IT Projects within Sales Operations scope partnering with the business units and reporting to Corporate Solutions directors (EMEA, Americas and APAC).

• Led requirements gathering across Sales, Customer Service, and IT stakeholders, translating business needs into a structured, scalable platform architecture aligned with governance and compliance standards.
• Oversaw end-to-end data migration activities, ensuring data integrity, controlled access, and minimal operational disruption.
• Partnered with taxonomy and governance teams to define document classification models, metadata standards, and retention policies.
• Implemented role-based access controls and auditability to strengthen compliance, security, and information governance.
• Collaborated with infrastructure teams to align the platform with cloud storage, integration standards, and enterprise security frameworks.
• Introduced workflow automation for document lifecycle management, including capture, version control, approval workflows, and archival processes, improving operational efficiency and reducing manual handling.

Project Manager at BNP Paribas (2021-01 – 2022-12)

Integrated the Corporate & Investment Banking (CIB) division into the Strategic Project Management Department, aligning regional business priorities with global digital transformation strategy. Oversaw multiple end-to-end initiatives across EMEA, with a focus on process optimization, data management, and the deployment of enterprise digital platforms.

• Supported Tech COO-equivalent governance structures within Corporate & Investment Banking, ensuring alignment between global strategy, regional delivery, and regulatory constraints.
• Coordinated delivery across multiple technology and business domains in Agile-at-scale environments.
• Ensured compliance, predictability, and transparency across end-to-end initiatives.
• Partnered with IT architecture and cybersecurity teams to ensure compliance with ERP-like controls, data-protection standards, and regulatory frameworks (GDPR / MiFID II).
• Supported API and middleware integration projects (EDI-equivalent), connecting Centric services with internal ERP/data warehouses and third-party applications in hybrid (private + AWS) environments.
• Directed data migration and reporting transformation (Tableau to Power BI), strengthening governance, scalability, and financial transparency across regions.
• Defined governance frameworks and project controls, including steering committees, milestone reviews, and risk management, ensuring delivery on time and within budget.
• Recognized for strong stakeholder management skills, collaborating with IT, Finance, Operations, and external vendors to deliver successful cross-functional programs.

Product Owner at Observador (2019-01 – 2021-12)

Support the digital transformation of one of Portugal's leading digital news platforms, redefining user experience, subscriber engagement, and product innovation strategy. Oversaw the full product lifecycle — from ideation to launch — to strengthen audience retention and revenue growth.

• Directed digital product roadmap development, managing feature design, prioritization, and implementation to align with strategic goals and user insights.
• Enhanced user experience and digital accessibility, optimizing site navigation, subscription flows, and personalization features based on audience analytics.
• Collaborated with editorial and content teams to integrate audience data into editorial planning, increasing engagement and subscriber retention.
• Led user research and behavioral analysis, leveraging quantitative and qualitative insights to inform product evolution and improve conversion rates.
• Implemented agile delivery practices to accelerate release cycles and improve collaboration between product, design, and engineering teams.
• Drove innovation in digital offerings, expanding multimedia content formats and interactive features to strengthen Observador's digital footprint.

Project Manager – CIB Transactional Product & Service Banking at Standard Bank (2017-01 – 2019-12)

Supported the growth of Corporate & Investment Banking by designing client-focused transactional solutions and driving business performance across credit, leasing, and digital operations.

• Designed and implemented tailored financial and transactional banking solutions aligned with client strategies.
• Drove growth in the Credit and Leasing portfolio through opportunity identification and business development.

Bootcamp in Business and Data Analytics – IronHack Lisbon (2023-01 – 2023-12)

Bachelor in Business Management – Autonoma University of Lisbon (2012-01 – 2015-12)

Executive Certificate in Project Management – Catholic University of Lisbon (2015-01 – 2016-12)