Emme

Versatile Project and Change Lead with a 20-year track record of delivering high-impact global compliance and operational transformation initiatives. Expert in stakeholder management, PMO methodologies, and implementing data-driven solutions to solve complex business pain points. Highly adaptable and communication-focused, I am actively seeking to transition my skills into a new industry outside of the financial sector.

Project & Change Lead at Deutsche Bank (2018-01 – Present)

Managed a diverse scope of projects ranging from organizational transformation to high-impact global governance and international compliance programs.

Global Communications Lead at Deutsche Bank (2023-01 – Present)

• Developed and led a global communication strategy for 2,800 employees, successfully reducing information silos and improving engagement.
• Overhauled the centralized corporate SharePoint system, resulting in a 20% increase in user adoption through improved UX.
• Created and hosted an employee feedback forum, tracking actions and milestones to completion.
• Served as a subject matter expert for client and stakeholder communications across the division.

Client Experience PMO at Deutsche Bank (2022-01 – 2023-01)

• Standardized project methodologies to resolve client pain points and drive operational excellence.
• Identified, developed, and implemented solutions for client experiences, driving impactful change and improved overall customer satisfaction.
• Partnered with senior stakeholders to understand and resolve internal audit findings.

Regulatory IBOR Business Analyst at Deutsche Bank (2020-01 – 2022-01)

• Led data and business analysis for migrating international clients to updated frameworks in strict accordance with EU regulations.
• Coordinated closely with product managers and legal teams to ensure global contract compliance and timely client outreach.

Regulatory 2FA Business Analyst at Deutsche Bank (2018-01 – 2020-01)

• Managed the international implementation of strategic security and regulatory verification solutions, ensuring 100% compliance with international standards within specified timelines.
• Provided weekly performance reporting and strategic updates to the executive board.

Junior Business Analyst (Consultant) at Lloyds Banking Group (2016-01 – 2017-01)

Assisted with the delivery of a large-scale EU regulatory strategic remediation and risk-mitigation solution.

• Acted as the primary point of contact for procedural advice across diverse business units.
• Conducted critical data analysis for the mandated regulatory project.
• Managed high-volume customer queries within strict Service Level Agreements (SLAs).

Senior Finance Administrator at Lloyds Banking Group (2014-10 – 2014-12)

Business Administrator at Lloyds Banking Group (2013-12 – 2014-06)

Data Cleansing Analyst at Lloyds Banking Group (2013-09 – 2013-12)

Business Administrator / PMO at Lloyds Banking Group (2013-03 – 2013-07)

Administrator at Reed (2012-12 – 2013-03)

Private Banking Officer at NatWest Private Banking (2007-07 – 2012-09)

Business Associate at The Royal Bank of Scotland IFS (2005-08 – 2007-07)

MSc in Project Management and AI for Business – European Business School of Barcelona (2026 - In progress)

Certificate in Business Analytics and AI: Decision-Making Using Data – Cambridge Judge Business School (2026-01)

Certificate in Lean Six Sigma Yellow Belt Foundation – Deutsche Bank (2023-01)

Diploma in Applied Business Analysis, QLS Level 3 (2023-01)

Foundation in Prince 2 Foundation – APMG International (2015-01)

Certificate in Social Sciences – The Open University (2003-01)