Kevin Champ

Results-driven HR Manager with 6+ years of progressive experience spanning BPO, consulting, and manufacturing environments. Proven expertise in full-spectrum HR operations including high-volume recruitment, employee relations, performance management, payroll coordination, and labor law compliance. Adept at leveraging HR analytics to guide strategic decisions, reduce attrition, and drive workforce productivity.

Seeking a senior HR leadership role to champion talent development and organizational excellence.

Assistant Human Resource Manager - Nakama-Tech Limited (BPO)

(2025-09)

• Directed full-spectrum HR operations for international BPO programs supporting US, UK, EU, and APAC clients across 24/7 multi-shift call center environments, ensuring seamless people management and operational continuity.
• Led high-volume recruitment for voice, non-voice, and back-office roles, overseeing manpower planning, vendor management, interview coordination, offer rollouts, and end-to-end onboarding to meet aggressive ramp-up timelines.
• Managed complex employee relations matters including grievances, disciplinary hearings, investigations, performance improvement plans (PIPs), and terminations, ensuring fairness and full compliance with local labor laws and international BPO standards.
• Owned the complete performance management lifecycle encompassing probation confirmations, mid-year and annual appraisals, KPI tracking, quality score alignment, and coaching frameworks for agents and team leaders.
• Championed employee engagement, retention, and wellness initiatives tailored to high-pressure call center environments, with a targeted focus on attrition reduction, morale improvement, and attendance stabilization.
• Oversaw payroll coordination including monthly inputs, overtime, night shift allowances, incentives, commissions, benefits administration, and statutory compliance in partnership with finance and payroll vendors.
• Tracked, analyzed, and presented HR metrics — including attrition trends, absenteeism rates, hiring ratios, cost-per-hire, productivity indicators, and engagement scores — to senior management to enable data-driven decision-making.
• Served as primary HR point of contact for client escalations related to people management, compliance, and workforce stability, and actively supported ISO, SOC, and GDPR-related audit processes.

Human Resource Officer - Unified Human Resource Consulting Limited

(2022-05 - 2025-07)

• Streamlined end-to-end recruitment processes — from vacancy identification, job description development, and approvals through advertisement, interview scheduling, and candidate selection — resulting in improved efficiency in securing top talent.
• Advised operations and management teams on employee relations matters including discipline, grievances, absence management, and performance management, ensuring consistent policy interpretation and application.
• Developed and implemented comprehensive HR policies and procedures in full compliance with Kenyan labor laws and court rulings, enhancing organizational legal compliance and operational consistency.
• Coordinated the performance appraisal process in liaison with departmental heads, scheduling appraisal appointments, tracking completion, and filing feedback forms to maintain process integrity.
• Conducted training needs analyses in collaboration with departmental heads to develop monthly and annual training programs aimed at enhancing employee skill sets and productivity levels.
• Negotiated favorable contracts with external vendors for outsourced contract staff, health insurance plans, and training providers, improving service quality while managing costs effectively.
• Ensured timely and accurate payroll processing by submitting complete payroll inputs and returns to the payroll team within established deadlines, and reduced expenses by reviewing compensation policies for legal adherence and market competitiveness.
• Generated and analyzed HR reports to monitor employee engagement and attrition trends, providing actionable insights to management to support workforce planning and retention strategy.

Human Resources Officer – Intern - General Plastic Limited

(2021-02 - 2022-05)

• Supported full-cycle recruitment by preparing longlists and shortlists of job applicants and coordinating interview scheduling on behalf of the Recruitment Manager.
• Coordinated onboarding processes for new hires, ensuring seamless integration into the workplace environment and alignment with company policies and quality standards.
• Maintained accurate, real-time personnel records and employee files, ensuring privacy standards were met in accordance with relevant data protection regulations.
• Generated and analyzed attendance, overtime, and HR reports to monitor employee engagement and attrition trends, presenting findings to the HR Manager for operational decision-making.

Human Resource Attaché - Supreme Court of Kenya

(2019-05 - 2019-09)

• Assisted in organizing and managing candidate information files, resumes, and staff exit records, maintaining chronological and systematic archiving of HR documentation.
• Provided administrative support for payroll processing and attendance tracking, contributing to the accuracy and timeliness of HR data management.
• Participated in interview panels, documented proceedings, and prepared comprehensive notes to support the final recruitment decision-making process.
• Handled internal HR queries and correspondence, drafted staff letters, and demonstrated strong communication, organizational, and time management skills in a high-profile government environment.

Bachelor of Business Administration - International Business Administration - United States International University – Africa (USIU-Africa) (2020-01 - 2024-08)

Diploma - Human Resource Management - Moi University (2019-01 - 2019-12)

Kenya Certificate of Secondary Education (KCSE) - Shanderema Boys High School (2011-01 - 2015-12)