Tea Barbateskovic
Customer Experience | Travel & Hospitality | Creative Operations
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Over
People-oriented professional with a background in Communication & Multimedia Design and experience across customer experience, hospitality, onboarding and operations. Skilled in guiding people, coordinating between different stakeholders and creating clear and positive experiences. I combine strong interpersonal and organisational skills with a creative, user-centred and practical approach. Experienced working across multicultural and remote environments.
Ervaring
Recruitment Assistant | Public Services at Rijksmuseum (2024-03 – Present)
- Guiding candidates throughout recruitment and onboarding processes
- Coordinating interviews, schedules and communication between candidates and selection committees
- Acting as a first point of contact and providing clear explanations of procedures and documentation
- Supporting international candidates with practical travel arrangements, including flights and accommodations through external travel partners
Booking & Back Office Support at B&B Baš Baštica (2025-02 – Present)
- Updating and maintaining website content and online information
- Managing guest bookings and reservations through Booking and Pulse
- Supporting day-to-day guest communications, and organisation of occasional event and gatherings
Shop Manager & Sales Advisor at A Fish Named Fred, Das Werk, Rituals, OSKA, Sabin (2016-09 – 2024-03)
- Daily operations, planning, and coordination
- Responsibility for store processes and scheduling
- Customer communication and reporting, advising and identifying individual needs, building customer relationships
Intern | Multimedia & Communication at Public Cinema (2023-02 – 2023-08)
- Supporting communication materials and internal projects
- Working with deadlines and feedback cycles
- Assisting with content organisation and presentation
Ads Quality Rater at Welocalize (2022-10 – 2023-06)
- Evaluated online advertisements and search results according to detailed quality guidelines
- Analysed content for relevance and accuracy
- Maintained consistency and attention to detail
Opleiding
Bachelor in Communication & Multimedia Design – Amsterdam University of Applied Sciences (2020 – 2024)
