Venkat Haridas

Key Skills

Project & Program Management

Agile & Scrum Leadership

Service Delivery Management

Risk & Issue Management

Stakeholder Engagement

ITIL Processes

Governance & Compliance

Certifications

Scrum Master and Agile Principles

ITIL V4

Google Project Management Foundations

Six Sigma Principles

Professional Experience

Birla soft India Ltd | Service Excellence & Governance Manager /

Scrum Master | May 2021 – Present | Europe & Denmark

1. Single point of contact for service launch and governance for new projects.
2. Facilitated Agile ceremonies: sprint planning, stand-ups, retrospectives.
3. Managed risk and issue mitigation with project managers and stakeholders.
4. Improved service launch efficiency by 40% and achieved 95% customer satisfaction.
5. Governance audits and compliance for onboarding tools and services.

6. projects, leveraging Agile and governance frameworks to deliver strategic outcomes.

Progressive Infotech designated as Service Delivery Manager for South

CMS IT Services designated as National Operations Manager

Unisys designated as Major Incident Manager,

Wipro InfoTech designated as Senior Service Support

Executive

Education

Bachelor of Engineering in Information Technology – Swami Vivekananda Institute of

Management Science & Technology

Diploma in Mechanical Engineering – P.V.P Polytechnic

Visa Eligibility

Eligible for Highly Skilled Migrant visa; ready to relocate.

Experienced in IT Service Delivery and Project Management professional with 19+ years in global operations and Agile leadership. Proven success in managing complex programs, improving governance, and driving customer satisfaction across Europe and APAC. Certified Scrum Master and ITIL V4 expert, adept at stakeholder engagement and risk mitigation.

Education

Bachelor of Engineering in Information Technology – Swami Vivekananda Institute of

Management Science & Technology

Diploma in Mechanical Engineering – P.V.P Polytechnic