Hasan Ramadan

Results-driven Food & Beverage professional with over 12 years of experience in luxury hospitality, including Four Seasons Hotels & Resorts. Proven track record of leading high-performing teams of 25+ staff, driving revenue growth strategies, and delivering exceptional guest experiences aligned with Forbes 5-star standards. Expertise in full-cycle operations, including P&L management, budgeting, forecasting, cost control, and revenue optimization.

Demonstrated ability to enhance profitability through strategic menu engineering, upselling initiatives. Strong leadership background in team development and performance management, with a focus on improving guest satisfaction scores, and driving operational efficiency and KPI reporting in high-volume luxury environments.

Outlets Assistant Manager - Four Seasons Hotels & Resorts - Doha, Qatar

(2025-01)

• Hired, led and coached a team of 25+, improving service efficiency and guest satisfaction scores (GSS) by 10%
• Directed daily outlet operations, ensuring Forbes 5-star service standards and brand expectations
• Led financial management activities including budgeting, forecasting, and cost control to achieve profitability targets
• Analyzed sales performance, conducted menu engineering, and implemented revenue optimization strategies
• Oversaw labor management, workforce planning, and payroll coordination to maximize operational efficiency
• Directed inventory management, purchasing, and cost control initiatives to reduce waste and improve margins
• Partnered with culinary and senior management to develop strategic initiatives and innovative menu offerings
• Drove operational excellence through participation in business planning and performance review meetings

Supervisor - Four Seasons Hotels & Resorts - Doha, Qatar

(2022-10 - 2025-01)

• Supervised and managed a dynamic team, driving performance, service standards, and guest satisfaction
• Led training, coaching, and team development initiatives to enhance productivity and service delivery
• Managed guest relations, complaint resolution, and service recovery to ensure exceptional guest experience
• Coordinated daily operations, staff scheduling, and shift management in a high-volume environment
• Supported operational management in maintaining service quality, efficiency, and brand compliance
• Ensured full compliance with health, safety, and quality management systems

Task Force Assignment - Four Seasons Bahrain Bay - Bahrain, Manama

(2023-06 - 2023-06)

Outlet Assistant Manager (Pre-Opening Team) - Lancaster Eden Bay - Beirut, Lebanon

(2022-02 - 2022-10)

• Played a key role in pre-opening of 5 F&B outlets, ensuring readiness across staffing, SOPs, and operations
• Assisted in budget planning, cost control, and inventory setup
• Supported recruitment, onboarding, and training of new team members
• Ensured smooth operational launch with strong guest satisfaction outcomes

Departmental Trainer / Supervisor - Lancaster Eden Bay - Beirut, Lebanon

(2021-02 - 2022-02)

• Designed and delivered training programs covering service standards, hygiene, beverage knowledge, and SOPs
• Managed scheduling & attendance, as well as monitored service quality and implemented improvement actions
• Supported daily operational forecasting to ensure optimal staffing levels
• Conducted daily briefings and performance coaching sessions

Captain / Head Waiter - Lancaster Eden Bay - Beirut, Lebanon

(2019-03 - 2021-02)

• Supervised restaurant operations in high-volume indoor and outdoor settings
• Maintained Forbes 5-star service standards
• Coordinated with kitchen and management to ensure smooth service flow
• Managed POS operations and cash handling procedures

Waiter / Banquet Server / Captain Waiter - Multiple Luxury Hotels - Beirut, Lebanon

(2014-01 - 2019-03)

Lancaster Eden Bay: Infinity pool / All day dining / Sardinas restaurant | May 2018 – March 2019 Crowne Plaza Hamra (IHG): All day dining / Club Lounge / Top 21 rooftop | Aug 2016 – May 2018 Lancaster Plaza | Sofiel catering: Fume Bar restaurant/ Banquets | July 2016 – Dec 2017 Le Vendome (IHG): Sydney's (Fine dining restaurant) | Dec 2015 – Jun 2016 Four Seasons Hotel Beirut: Banquets | Jan 2014 – Sept 2015

• Delivered high-quality service in restaurants, banquets, and events
• Supported large-scale weddings, conferences, and VIP functions
• Gained strong foundation in guest service excellence and operations

Bachelor - Hospitality & Tourism Management - Lebanese International University (2015-08 - 2019-02)